Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leslie Brauss

Mount Juliet,TN

Summary

Motivated Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Barista/ Trainer

Starbucks
05.2022 - Current
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Promoted additional items with beverages, increasing store sales.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Handled cash and processed payments accurately to avoid errors.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Lawn and Landscaping Data Entry Manager

Brauss Lawn Service
03.2020 - Current
  • Provided day-to-day support on all accounts
  • Mowing Job Closures
  • Maintained data entry team access log-ins and granted system permissions to approved employees.
  • Participated in weekly conference calls with management to discuss department updates and strategies.
  • Reported statistics requested by senior management accounting for database growth and call volume.
  • Provided daily supervision, feedback and oversight to direct reports.
  • Reviewed budget forecasts factoring department staffing and production needs.
  • Facilitated new customer Jobber and Quick Books set-up, terminations and managed department assets,
  • Audited production reports, tracking data entry and processing errors.
  • Organized and updated databases, records and other information resources.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Created organized filing system to manage department documents.
  • Created reports, presentations and other materials for executive staff.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Built and managed processes for tracking and monitoring department performance.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Completed bi-weekly payroll for employees.

Worker's Compensations Coordinator/ Risk Management

Craftworks Holdings/ Logan's Roadhouse
08.2017 - 03.2020
    • Provided day-to-day support on all work injury claims.
    • Ensure compliance with all state and federal laws as they relate to Workers' Compensation in 42 States.
    • Follow up on all injured workers to ensure all aspects of their claim is satisfactory.
    • Management/ approved financial reserves on each claim.
    • Approve and analyze bills to be paid
    • Medical records entry
    • Communication with Nurse Case Management
    • Surveillance monitoring of all Restaurants
    • Conducted interviews with key business users to collect information on business processes and user requirements.
    • Executed analysis of risks and identified risk mitigation strategies.
    • Monitoring Alarm systems in all locations
    • Created safety plans to implement in each restaurant for all situations
    • Maintained all relevant insurance policies
    • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
    • Assisted with Safety Risk Management (SRM) process.
    • Interacted with internal customers to understand business needs and translate into requirements and project scope.

Assistant Store Manager

Claire's Boutique
09.2016 - 08.2017
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

Associate of Applied Science - Medical Billing

Indiana Business College
Lafayette, IN
07.2008

Associate of Applied Science - Medical Coding Technology

Indiana Business College
Lafayette, IN
07.2008

Skills

  • Ability to organize, prioritize and work efficiently and effectively, both independently and as collaborative team member I am disciplined and self motivated which enables me to learn quickly and efficiently
  • Proficient of J D Edwards System
  • Office Operations
  • Staff Management
  • Statistical Trends
  • Proficient with AS-400
  • Customer Communication Skills
  • Business Management
  • Telecommunication
  • Ease of learning any computer system
  • Customer Experience Control
  • Process Optimization
  • Payment Plans
  • Microsoft Office Suite

Timeline

Barista/ Trainer

Starbucks
05.2022 - Current

Lawn and Landscaping Data Entry Manager

Brauss Lawn Service
03.2020 - Current

Worker's Compensations Coordinator/ Risk Management

Craftworks Holdings/ Logan's Roadhouse
08.2017 - 03.2020

Assistant Store Manager

Claire's Boutique
09.2016 - 08.2017

Associate of Applied Science - Medical Billing

Indiana Business College

Associate of Applied Science - Medical Coding Technology

Indiana Business College

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Leslie Brauss