Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Leslie Brown

Westwego,LA

Summary

Professional with experience in retail management, prepared for leadership role. Proven ability to manage operations, enhance customer service, and support team growth. Strong focus on collaboration, reliability, and adaptability to changing needs. Skilled in conflict resolution, inventory control, and staff training.

Overview

24
24
years of professional experience

Work History

Key Carrier/Lead Stockroom Coordinator

Marshalls & HomeGoods
11.2011 - Current
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Optimized sales funnel management processes, utilizing CRM software effectively to track leads, follow-ups, and conversions.
  • Increased average deal size by identifying opportunities for upselling additional products or services within existing accounts.
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
  • Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
  • Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
  • Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
  • Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
  • Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
  • Enhanced store security by conducting regular audits and maintaining strict key control procedures.
  • Reduced losses by vigilantly monitoring inventory levels, identifying discrepancies, and taking corrective actions as needed.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Lead Cashier

Pier 1 Imports
08.2000 - 02.2020
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Optimized sales funnel management processes, utilizing CRM software effectively to track leads, follow-ups, and conversions.
  • Increased average deal size by identifying opportunities for upselling additional products or services within existing accounts.
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

Bachelor Of Accounting - Business Administration

Louisiana Tech College
Harvey, LA

Skills

  • Store operations
  • Delegation
  • Customer service management
  • Team building
  • Daily reporting
  • Marketing initiatives
  • Loss prevention
  • Front end operations
  • Opening and closing coordination
  • Willingness to learn
  • Teamwork
  • Problem-solving abilities

Accomplishments

I received numerous awards for Sales Associate of the Year and Sales Associate of the Quarter for Pier 1 Imports and Marshalls

Timeline

Key Carrier/Lead Stockroom Coordinator

Marshalls & HomeGoods
11.2011 - Current

Lead Cashier

Pier 1 Imports
08.2000 - 02.2020

Bachelor Of Accounting - Business Administration

Louisiana Tech College
Leslie Brown