Summary
Overview
Work History
Education
Skills
Certification
Servsafe
Timeline
Generic

Leslie Brown

Bridgeport,CT

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

Cumberland Farms
07.2024 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Store Manager

Goodwill Industries
03.2018 - 12.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Approved regular payroll submissions for employees.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Education

Accounting/Business

Norwalk Community College
Norwalk, CT

High School Diploma -

Stamford High School
Stamford, CT
06-2011

Skills

  • Training and mentoring
  • Inventory control
  • Store operations
  • Store merchandising
  • Talent recruitment
  • Work Planning and Prioritization
  • Operations

Certification

  • Certified Food Protection Manager, Cumberland Farms - 10/22/24- 10/22/29

Servsafe

The ServSafe Certification is for successfully completing the standards set forth for ServSafe Food Protection Manager Certification Examination, which is accredited by the ANISI (American National Standards Institute) National Accreditation Board (ANAB)- Conference  for Food Protection (CFP)

Timeline

Store Manager

Cumberland Farms
07.2024 - Current

Store Manager

Goodwill Industries
03.2018 - 12.2023

Accounting/Business

Norwalk Community College

High School Diploma -

Stamford High School

Similar Profiles

CREATE PROFILE
Leslie Brown