LESLIE BRYANT
Hancock,New York
Summary
Results-oriented supervisor with a decade of experience leading customer service teams to enhance client satisfaction. Proficient in remote management, strategic task allocation, driving revenue through upselling, and boosting customer retention rates. Skilled in training, compliance, and fostering synergies across departments to optimize operational efficiency. Passionate about exceeding expectations and delivering exceptional service to customers.
Overview
11
11
years of professional experience
Work History
Remote Supervisor
Coastal Drug Testing
Winter Park, United States
01.2020 - 01.2025
- Acted as the primary contact for customer inquiries, ensuring prompt responses and high satisfaction levels.
- Enhanced team performance through targeted recruitment and effective training programs.
- Utilized exceptional communication skills to address client needs and facilitate their onboarding process.
- Handled billing inquiries precisely, reinforcing confidence in financial operations.
- Implemented a task allocation system based on individual strengths, improving team flow.
- Promoted a supportive work environment via cross-training sessions, fostering collaboration and skill development.
Nursing Assistant
Park Oak Grove
United States
01.2014 - 01.2019
- Provided compassionate support to individuals, fostering a comfortable and welcoming environment for clients seeking assistance.
- Effectively communicated patient needs and concerns to healthcare staff, ensuring timely and efficient responses to inquiries.
- Promoted the well-being of clients through engaging and structured activities, similar to helping clients navigate their benefit options.
- Collaborated closely with healthcare professionals to develop strategies that enhanced client care, mirroring the teamwork required in the new role.
- Handled emergency situations with composure, showcasing strong problem-solving abilities important for addressing client questions and issues.
Education
GED -
Cave Spring
Roanoke, VASkills
Verbal communication
Customer relations
Prioritization
Planning
Training and development
Sales closing
Product upselling
Customer account updates
Customer service
Sales transactions
Refunds processing
Customer service excellence
Customer needs assessments
Data entry
Inbound call answering
Problem resolution
Customer service
Typing
Timeline
Remote Supervisor
Coastal Drug Testing
01.2020 - 01.2025
Nursing Assistant
Park Oak Grove
01.2014 - 01.2019
GED -
Cave Spring