Leslie Bunch
Huntingburg,IN
Summary
Seasoned Director of Retail Operations at Farm Credit Mid-America, adept in driving team success and enhancing customer experiences across multiple locations. Leveraged emotional intelligence and effective leadership to spearhead strategic initiatives, resulting in streamlined operations. Skilled in critical thinking and problem resolution, consistently delivering on association goals.
Overview
24
24
years of professional experience
Work History
Director Retail Operations
Farm Credit Mid-America
Louisville, KY
10.2017 - Current
- Provides direct leadership to the retail operations team to effectively support the sales and lending process, consistent with association goals.
- Leading, coaching, and developing team members across multiple retail locations in order to deliver an exceptional, customer-centric financial services experience by facilitating workflow and processes.
- Coordinating and collaborating with leaders across the association by supporting the overall customer experience and sales delivery to drive consistency, workshare, and overall success through participating in committees, projects, and strategic initiatives.
Account Specialist
Farm Credit Mid-America
Jasper, IN
10.2012 - 10.2017
- Enhanced client experience through seamless delivery of financial solutions.
- Loan origination, delivery of credit, and evaluation of the portfolio to identify cross-selling opportunities.
- Evaluated customer objectives alongside credit strengths and weaknesses to provide tailored insights.
- Conveys outcomes of loans along with talking points and conditions.
- Coordinated loan-closing activities to ensure efficient documentation processing.
- Confirms requirements for title, appraisal, and any loan conditions.
Financial Relationship Coordinator
Farm Credit Mid-America
Huntingburg, IN
10.2011 - 10.2012
- Supported delivery of financial services by cultivating effective relationships with internal and external customers.
- Handling incoming phone calls, walk-in customers, financial transactions, monetary accounting activities, funds deposits, and daily reports.
- Assists in proactively identifying service office needs and providing administrative support for the marketplace
- Handled delinquencies and notifications of insufficient funds effectively.
- Coordinate office supplies and inventory.
Teller III
German American Bank
Huntingburg, IN
01.2001 - 10.2011
- Engaged directly with clients at branch locations to build meaningful connections.
- Ensure accuracy and security of the daily cash drawer.
- Identified customer needs and provided education on products and services.
- Enhanced business engagement by channeling customer needs toward specialties such as lending, insurance, and wealth management.
- Processed new account setups including IRA and HSA deposits.
- Responsible for ordering money for the branch, keeping books for the vault, and managing the ATM.
Education
Business Management - Business
Western Governors University
Salt Lake City, UT11-2018
Skills
- Driven and resourceful
- Adaptable and flexible
- Effective leadership experience
- Emotional intelligence
- Effective communication
- Critical thinking
- Problem resolution
- Enthusiastic attitude
- Effective team development
Affiliations
- Southwest Dubois County School Board member since 2014, serving as Secretary for the last two terms
- Southridge Softball Board - Treasurer
- Junior Achievement past volunteer for multiple years
Accomplishments
- Dubois County Rotary Club Athena Award nominee 2013
Timeline
Director Retail Operations
Farm Credit Mid-America
10.2017 - Current
Account Specialist
Farm Credit Mid-America
10.2012 - 10.2017
Financial Relationship Coordinator
Farm Credit Mid-America
10.2011 - 10.2012
Teller III
German American Bank
01.2001 - 10.2011
Business Management - Business
Western Governors University
Similar Profiles
Amber GreenAmber Green
Closing Specialist at Farm Credit Mid-AmericaClosing Specialist at Farm Credit Mid-America
Allana HeardAllana Heard
Ag Lending Intern at Farm Credit Mid-AmericaAg Lending Intern at Farm Credit Mid-America
Marsha MarxMarsha Marx
Customer Relationship Specialist at Farm Credit Mid-AmericaCustomer Relationship Specialist at Farm Credit Mid-America