Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Police Dispatcher
City Of Fairhope
11.2023 - 01.2024
Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.
Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
Improved communication between officers and dispatchers through regular training sessions on radio etiquette.
Maintained high level of accuracy in data entry, ensuring all incident reports were complete and up to date.
Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
Registered Polysomnographic Technologist
Grove Hill Memorial Hospital
01.2013 - 11.2023
Helped to complete procedures such as EEGs, PSGs and MSLTs.
Attached electrodes to patients using adhesives.
Ensured accurate test results through meticulous equipment calibration and maintenance, adhering to strict quality control standards.
Optimized sleep center's inventory management system by maintaining accurate records of supplies and ensuring timely replenishments.
Conducted comprehensive sleep studies for accurate diagnosis of various sleep disorders, leading to effective treatment plans.
Handled complex cases involving patients with comorbidities requiring specialized attention.
Improved patient care by accurately interpreting polysomnograms and identifying sleep disorders.
Maintained safe and comfortable testing environment by enforcing strict adherence to infection control protocols and workplace safety guidelines.
Elevated department efficiency by implementing new software systems for improved data management and streamlined workflow processes.
More than doubled key satisfaction and quality ratings in less than two months.
Demonstrated commitment to continuing education by attending conferences, workshops, and training sessions related to polysomnography technology advancements.
Enhanced patient comfort during overnight monitoring with compassionate care and clear communication.
Reduced wait times for appointments by efficiently scheduling patients and coordinating staff availability.
Streamlined diagnostic process by maintaining up-to-date knowledge of industry advancements and applying innovative techniques in polysomnography.
Gathered, documented and tracked test results for physician interpretation.
Summarized technical data to assist physicians to diagnose brain, sleep or nervous system disorders.
Educated patients on sleep hygiene practices, promoting long-term health improvements and better quality of life.
Updated electronic medical records with current patient data and physician notes.
Monitored patients during tests using electroencephalographs (EEG), evoked potential (EP) instruments or video recording equipment.
Actively participated in quality assurance programs aimed at improving overall testing accuracy within facility.
Worked effectively in fast-paced environments.
Gained strong leadership skills by managing projects from start to finish.
Learned and adapted quickly to new technology and software applications.
Skilled at working independently and collaboratively in a team environment.
Demonstrated strong organizational and time management skills while managing multiple projects.
Passionate about learning and committed to continual improvement.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated high level of initiative and creativity while tackling difficult tasks.
Demonstrated leadership skills in managing projects from concept to completion.
Strengthened communication skills through regular interactions with others.
Proven ability to develop and implement creative solutions to complex problems.
Identified issues, analyzed information and provided solutions to problems.
Gained extensive knowledge in data entry, analysis and reporting.
Cultivated interpersonal skills by building positive relationships with others.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Excellent communication skills, both verbal and written.
Increased patient compliance with therapy recommendations through consistent follow-up communication and support.
Contributed to growth of sleep center by providing exceptional service, resulting in increased patient referrals from satisfied clients.
Assisted in clinical research projects, expanding our understanding of sleep disorders and contributing to advancements in treatment methods.
Registered Polysomnographic Technologist
Southeast Regional Center For Sleep/Wake Disorders
12.2005 - 02.2012
Helped to complete procedures such as EEGs, PSGs and NCSs.
Increased patient compliance with therapy recommendations through consistent follow-up communication and support.
Contributed to the growth of the sleep center by providing exceptional service, resulting in increased patient referrals from satisfied clients.
Assisted in clinical research projects, expanding our understanding of sleep disorders and contributing to advancements in treatment methods.
Managed team member work, oriented new employees and assigned tasks.
Attached electrodes to patients using adhesives.
Ensured accurate test results through meticulous equipment calibration and maintenance, adhering to strict quality control standards.
Promoted a collaborative work environment by sharing expertise with fellow technologists, fostering professional development within the team.
Conducted comprehensive sleep studies for accurate diagnosis of various sleep disorders, leading to effective treatment plans.
Handled complex cases involving pediatric patients or those with comorbidities requiring specialized attention.
Improved patient care by accurately interpreting polysomnograms and identifying sleep disorders.
Maintained a safe and comfortable testing environment by enforcing strict adherence to infection control protocols and workplace safety guidelines.
Mentored junior staff members on proper procedures related to patient care, data recording, and equipment handling.
Demonstrated commitment to continuing education by attending conferences, workshops, and training sessions related to polysomnography technology advancements.
Enhanced patient comfort during overnight monitoring with compassionate care and clear communication.
Gathered, documented and tracked test results for physician interpretation.
Streamlined the diagnostic process by maintaining up-to-date knowledge of industry advancements and applying innovative techniques in polysomnography.
Summarized technical data to assist physicians to diagnose brain, sleep or nervous system disorders.
Educated patients on sleep hygiene practices, promoting long-term health improvements and better quality of life.
Updated electronic medical records with current patient data and physician notes.
Monitored patients during tests or surgeries using electroencephalographs (EEG), evoked potential (EP) instruments or video recording equipment.
Actively participated in quality assurance programs aimed at improving overall testing accuracy within the facility.
Worked effectively in fast-paced environments.
Gained strong leadership skills by managing projects from start to finish.
Learned and adapted quickly to new technology and software applications.
Skilled at working independently and collaboratively in a team environment.
Demonstrated strong organizational and time management skills while managing multiple projects.
Passionate about learning and committed to continual improvement.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Demonstrated leadership skills in managing projects from concept to completion.
Strengthened communication skills through regular interactions with others.
Proven ability to develop and implement creative solutions to complex problems.
Identified issues, analyzed information and provided solutions to problems.
Gained extensive knowledge in data entry, analysis and reporting.
Worked well in a team setting, providing support and guidance.
Cultivated interpersonal skills by building positive relationships with others.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Provided professional services and support in a dynamic work environment.
Excellent communication skills, both verbal and written.
Lead Administrative Assistant
Wolfe Bayview Funeral Home
01.2003 - 12.2005
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Facilitated communication between departments, improving cross-functional collaboration for project completion.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Enhanced customer satisfaction with timely responses to inquiries and proactive problem-solving solutions.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Scheduled office meetings and client appointments for staff teams.
Managed filing system, entered data and completed other clerical tasks.
Executed record filing system to improve document organization and management.
Mentored junior administrative staff, providing guidance on best practices and enhancing overall team performance.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Processed customer orders accurately and within agreed timeframes to meet service standards.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Created caring, supportive atmosphere for families.
Filled out and filed death certificates.
Notified Social Security.
Maintained calm soothing demeanor with recently bereaved family members.
Maintained confidentiality.
Received payment and made deposits.
Wrote obituaries and dent them to news papers.
Created funeral programs.
Education
No Degree - Music Performance
University of South Alabama
Mobile, AL
Associate of Science - Music Performance
James H. Faulkner State Community College
Bay Minette, AL
06.1994
High School Diploma -
Fairhope High School
Fairhope, AL
06.1991
Skills
Dependable and Responsible
Decision-Making
Data Systems Operation
Team Leadership
NCIC Database
Computer Skills
Conflict Resolution
Friendly, Positive Attitude
Problem Resolution
Flexible and Adaptable
Calm Under Pressure
Interpersonal Communication
Multitasking Abilities
Analytical and Critical Thinking
Timeline
Police Dispatcher
City Of Fairhope
11.2023 - 01.2024
Registered Polysomnographic Technologist
Grove Hill Memorial Hospital
01.2013 - 11.2023
Registered Polysomnographic Technologist
Southeast Regional Center For Sleep/Wake Disorders