Leslie Butler
Food Lion Grocery
Concord,NC
1
Language
1
Certification
8
years of professional experience
Dedicated self-checkout host with a focus on enhancing customer experiences and resolving inquiries efficiently. Demonstrated reliability and attention to detail in maintaining smooth operations.
Work History
Self Check-out Host
9 Months- smooth and efficient shopping experience.Assisted customers with self-checkout operations, ensuring a
- Resolved customer inquiries and concerns related to transactions, fostering positive store interactions.
- Collaborated with team members to maintain cleanliness and organization around checkout areas, promoting a welcoming environment.
- Adapted quickly to changes in checkout procedures or technology updates, ensuring seamless transitions for customers.
- Educated customers on proper use of self-checkout machines, enhancing overall user satisfaction.
- Monitored self-checkout lanes for technical issues, providing immediate support to minimize downtime.
- Conducted routine maintenance checks on checkout equipment to ensure optimal functionality and safety compliance.
Self Checkout Host
4 Years 3 Months- Assisted customers with self-checkout operations to enhance shopping experience.
- Trained new staff on self-checkout procedures to improve team performance.
- Resolved customer inquiries and issues promptly, fostering positive relationships.
- Monitored and maintained cleanliness of checkout area to ensure safety and efficiency.
- Streamlined checkout processes by implementing best practices for speed and accuracy.
- Managed inventory levels at self-checkout stations, ensuring product availability for customers.
- Engaged with customers and offered assistance upon entry into the store.
- Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
Phone Representative
7 Months- Conducted comprehensive phone surveys to gather data on customer satisfaction and product feedback.
- Analyzed survey results to identify trends and areas for improvement in service delivery.
- Implemented quality assurance processes, ensuring consistency and accuracy in data collection efforts.
- Recognized as a top-performing Phone Surveyor multiple times, reflecting dedication to consistently deliver quality results to clients.
Education
Associate of Science - Medical Billing And Coding
Nursing Assistant - Nursing Assistant
Skills
Cash handling expertise
POS system
Transaction management
Problem-solving
Customer engagement
Product recommendation
Value enhancement
Attention to detail
Time management
Reliability and punctuality
Collaboration
Dependability
Reliability
Teamwork and collaboration
Emotional resilience
Accomplishments
- Achieved being the person who sold the most grab and give bags at christmas by asking every customer and gaining their empathy for the persons recieving the bags
Certification
- Certified nursing assistant Training - 2021 to 2022
Languages
Spanish
Limited Working
Timeline
Self Check-out Host
Food Lion Grocery
11.2025 - CurrentRead More
Self Checkout Host
Sprouts Farmers Market Inc, Grocery
07.2021 - 10.2025Read More
Phone Representative
Credit Control
09.2018 - 04.2019Read More
Ultimate Medical Academy
Associate of Science from Medical Billing And Coding
Read More
College of Southern Nevada
Nursing Assistant from Nursing Assistant
Read More