Leslie Calloway
San Antonio,TX
Summary
Detail-oriented Night Audit Supervisor with proven expertise in financial reporting and team training. Successfully streamlined processes to enhance efficiency and improve guest satisfaction.
MOD handling guest services, problem resolutions with the hotel over night.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Night Auditor Supervisor
White Lodging Hospitality
12.2024 - Current
- Supervised night audit operations, ensuring accurate financial reporting and compliance with hotel policies.
- Coordinated team schedules and assignments to optimize workflow during evening shifts.
- Reviewed daily financial transactions, identifying discrepancies and implementing corrective actions.
- Trained new staff on auditing procedures and best practices for operational efficiency.
- Monitored inventory levels and managed supply orders to maintain adequate resources overnight.
- Prepared comprehensive reports for management on nightly operational performance, enabling informed decision-making regarding future strategies and improvements.
- Assisted guests with check-in and check-out processes, ensuring a seamless experience during their stay at the hotel.
- Managed front desk operations during overnight shifts, providing exceptional customer service to guests throughout their stay.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Fostered safe lodging environment with reliable and effective security services.
- Promoted a positive work culture among overnight staff, leading by example in terms of professionalism, teamwork, and dedication to guest satisfaction.
Night Audit Supervisor
DLR Group
09.2022 - 11.2024
- Supervised nightly financial audits, ensuring accuracy of revenue reports and compliance with accounting standards.
- Trained and mentored audit team members, fostering a culture of continuous improvement and accountability.
- Streamlined reconciliation processes, enhancing efficiency in closing daily financial operations.
- Implemented operational procedures for cash handling, reducing discrepancies and increasing security measures.
- Enhanced guest satisfaction by efficiently managing night audit tasks and promptly addressing any concerns or issues.
- Managed dual properties with trained staff
Housekeeping Manager
Marriott Hotels and Resorts
04.2002 - 09.2022
- Oversaw daily operations of housekeeping department, ensuring compliance with Marriott's cleanliness standards.
- Trained and mentored staff on best practices in cleaning and maintenance procedures.
- Implemented efficient scheduling systems to optimize workforce productivity and service delivery.
- Conducted regular inspections of guest rooms and public areas to maintain quality assurance.
- Worked with front desk to respond promptly to all guest requests.
- Managed staff of 20 housekeepers.
- Placed orders for housekeeping supplies and guest toiletries.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
Education
Associates in Hopitality - Hospitality
San Antonio College
San Antonio, TXSkills
- Organizational growth
- Strong attention to detail
- Team leadership qualities
- Customer service expertise
- Audit processes
- Microsoft Office Suite
- Inventory control practices
- Cash handling experience
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- End-of-day processes
- Night audit reports
Certification
- CM - Certified Manager Certification
Timeline
Night Auditor Supervisor
White Lodging Hospitality
12.2024 - Current
Night Audit Supervisor
DLR Group
09.2022 - 11.2024
Housekeeping Manager
Marriott Hotels and Resorts
04.2002 - 09.2022
Associates in Hopitality - Hospitality
San Antonio College
Foundation of Leadership
Was picked by the GM to attend foundation of Leadership classes. Graduated with a completion award.