Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leslie Carnahan

Granite City,IL

Summary

Resourceful Office Manager with more than 10+ years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Manager

Heartland Womens Healthcare of Advantia
Shiloh, IL
02.2022 - Current
  • Recruited, hired and trained new medical and facility staff.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
  • Managed payroll for employees at 3 different locations.

Office Manager

Restorative Pain Management
Florissant, MO
04.2018 - 02.2022
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assigned work and monitored performance of project personnel.
  • Managed office inventory and placed new supply orders.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Coded and entered daily invoices with in-house accounting software.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Used judgment and initiative in handling confidential matters and requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office budget to handle inventory, postage and vendor services.

Education

High School Diploma -

Immaculata Conception High School
Leavenworth, KS
05-1990

Some College (No Degree) - Medical Assistant

US Career Institute
Colorado City, AZ

Skills

  • Compliance Monitoring
  • Contract Administration
  • Data Entry
  • Expense Reporting
  • Team Supervision
  • Customer Service
  • Workforce Management
  • Office Management
  • Staff Hiring
  • Policy Implementation
  • Scheduling and Calendar Management
  • Payroll and Budgeting
  • Conflict Management
  • Customer Relations

Certification

  • Medical Assistant Certificate

Timeline

Office Manager

Heartland Womens Healthcare of Advantia
02.2022 - Current

Office Manager

Restorative Pain Management
04.2018 - 02.2022

High School Diploma -

Immaculata Conception High School

Some College (No Degree) - Medical Assistant

US Career Institute

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Leslie Carnahan