Leslie Carreras
Summary
Experienced professional who provides efficiency and service quality across various environments. Highly ethical, reliable support and team player that blends team work and personal goals in order to obtain a successful outcome for the company. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Clerk /Customer Service
United States Postal Service, USPS
04.2012 - 09.2017
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Packaging and mail sorting from USVI, PR and USA packages processing thru CFS/USPS
- Tracking and system actualization from Magazines distributors
- Cull out non-processable items and monitoring flow of mail to ensure accurate feed
- Improved customer satisfaction by promptly answering inquiries and providing accurate information regarding USPS procedures and services
Office Manager / HR Officer
Evermedia, Inc.
06.2008 - 12.2011
- On-site and customized HR and Business Seminars
- Responsible for coordinating recruiting process and interviews for new personnel
- Created and implemented HR Corporate Policies & Procedures and Personnel Manual
- Developed Business Plan based on a complete gap analysis of client's needs (B2B)
- Weekly Staff meeting coordination
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
Documentation Assistant
Eli Lilly Pharmaceuticals
04.2006 - 06.2008
- Protocols Management Supervisor for Validation and Utilities Department
- Data entry for actualization and optimization regarding protocols and other assessments
- Interviewed software engineers, support staff and quality assurance personnel to understand functionality for documentation needs.
- Clerical work to keep up tp dare relevant information and supplies for both departments
- Weekly meetings coordination within other departments
Saleswoman
Pignataro Uomo (Tangex Corp)
09.2000 - 03.2005
- Customer service and administrative support for both stores.
- Facilitated cross-departmental collaboration to ensure successful shoe collection launches and coordinated sales efforts.
- Strengthened vendor relationships by maintaining open lines of communication in between management and sales personnel
- Conducted weekly inventory control
- Trained and mentored new sales representatives by sharing best practices and sales techniques in order for them to achieve success and increase profits
Education
MBA - Labor Relations
Interamerican University of PR
San Juan, PRBachelor of Science - Criminal Justice
University of Puerto Rico - Carolina
Carolina, PRSkills
- Human Resources Knowledge
- Customer Satisfaction
- Cash Handling and Register Operations
- Professional and Adaptable
- Product Promotions
- Merchandising expertise
- Fluent in Spanish and English
- Administrative Support
- Relationship Building
- Document Management
- Quality Control
- Meeting Coordination
Timeline
Clerk /Customer Service
United States Postal Service, USPS
04.2012 - 09.2017
Office Manager / HR Officer
Evermedia, Inc.
06.2008 - 12.2011
Documentation Assistant
Eli Lilly Pharmaceuticals
04.2006 - 06.2008
Saleswoman
Pignataro Uomo (Tangex Corp)
09.2000 - 03.2005
MBA - Labor Relations
Interamerican University of PR
Bachelor of Science - Criminal Justice
University of Puerto Rico - Carolina