Leslie Carroll
Helena,AL
Summary
Experienced server and bartender with 20 plus years of customer service in fast paced restaurants and bars. Skilled in bartending, guest service, POS systems, cash handling, inventory management, and training. Dependable, organized, and strong at multitasking while providing friendly, efficient service.
Overview
25
25
years of professional experience
Work History
DoorDash Driver
DoorDash
05.2023 - Current
- Delivered food orders promptly to customers' locations across various neighborhoods.
- Maintained communication with customers and restaurants during the delivery process.
- Navigated efficiently using GPS systems to optimize delivery routes.
Bartender/Restaurant Server
Boardroom Bar and Grill
Bessemer, Alabama
08.2021 - 12.2023
- Attended regular training sessions to stay updated on new products or trends.
- Helped to ensure smooth service during busy shifts.
- Handled cash and processed payments accurately for transactions through the POS system.
- Provided attentive, friendly customer service to ensure every guest had an excellent experience.
Bartender/Server Trainer
Big Whiskey's American Bar & Grill
Hoover, Alabama
01.2019 - 02.2021
- Provided excellent customer service in a fast-paced bar and grill environment.
- Prepared and served a variety of signature beverages, including cocktails and draft beer.
- Managed cash transactions accurately and efficiently during peak service hours.
- Effectively multitasked in a fast-paced environment.
- Developed and delivered training programs for new team members.
Bar Manager
Tilted Kilt Pub & Eatery
Birmingham, AL
10.2009 - 01.2015
- Maintained inventory levels, ordering supplies as needed for efficient operations.
- Ensured compliance with health and safety regulations in bar area.
- Implemented training programs for new bartenders to improve skills and efficiency.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
Server/Bartender
O’Charleys
Pelham, AL
01.2002 - 07.2009
- Provided excellent customer service in fast-paced dining environment.
- Prepared and served beverages following standard recipes and presentation guidelines.
- Maintained cleanliness and organization of bar and dining areas throughout shifts.
- Handled cash transactions and processed payments efficiently at the register.
- Effectively multitasked within fast-paced environment.
- Assisted in training new staff on menu items and service protocols.
Education
Hoover High School
Hoover, AlabamaSome College (No Degree) - Criminal Justice
Jefferson Community And Technical College
Birmingham, ALSkills
- Excellent customer service
- Time management
- Food safety compliance
- Multitasking ability
- Attention to detail
- Teamwork and collaboration
- bartending and mixology
- POS and cash handling
- Order and inventory management
- Training new employees
Timeline
DoorDash Driver
DoorDash
05.2023 - Current
Bartender/Restaurant Server
Boardroom Bar and Grill
08.2021 - 12.2023
Bartender/Server Trainer
Big Whiskey's American Bar & Grill
01.2019 - 02.2021
Bar Manager
Tilted Kilt Pub & Eatery
10.2009 - 01.2015
Server/Bartender
O’Charleys
01.2002 - 07.2009
Hoover High School
Some College (No Degree) - Criminal Justice
Jefferson Community And Technical College