Hi, I’m
Leslie Carter
Pflugerville,TX
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
years of professional experience
1
Certification
Work History
City Of AustinAustin, TX
Call Center Agent
07.2022 - Current
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Educated customers on company systems, form completion, and access to city services.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Maintained and managed customer files and databases.
- Attended telephone skills and program information training sessions to boost aptitude.
- Managed over 50 calls per day.
- Full time position
CreditServe Austin, TX
Customer Service Representative
07.2021 - 04.2022
Job overview
- Answered constant flow of customer calls with minimal wait times. Over 120 calls per day.
- Increased efficiency and team productivity by promoting operational best practices.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Full time position.
Hammonton Center For Rehabilitation And HealthcareHammonton, NJ
Certified Nursing Assistant
09.2020 - 03.2021
Job overview
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Documented patient information and care activities in electronic health record.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted over 8-12 Residents per day. Full Time Position
ConduentCherry Hill, NJ
Customer Service Specialist
07.2017 - 05.2019
Job overview
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Over 60 Inbound calls per day.
- Full time position.
Education
Timber Creek Regional High SchoolErial, NJ
Diploma
06.2016
Skills
- Answering Questions
- Team Development
- Call Select Communication Systems
- Customer Data Confidentiality
- Inbound Customer Calls
- Patient Profiles
- Business Opportunities Support
- Communications Strategies
- Order and Refund Processing
- Administrative and Office Support
- POS Systems and Ordering Platforms
- Data Entry
- Online Chat
- Problem-Solving Skills
Certification
- Certified Nurse Aide Training - Apr / 2019 thru Sept 2019
Timeline
Call Center Agent
City Of Austin
07.2022 - Current
Customer Service Representative
CreditServe
07.2021 - 04.2022
Certified Nursing Assistant
Hammonton Center For Rehabilitation And Healthcare
09.2020 - 03.2021
Customer Service Specialist
Conduent
07.2017 - 05.2019
Timber Creek Regional High School
Diploma
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