LESLIE CAVANAUGH
Albuquerque,NM
Summary
Using thoughtful anticipation, I strive to make each experience unique for every patient. I am an energetic team player with managerial experience and enjoy interacting with others. I possess strong communication and time management skills.
Overview
19
19
years of professional experience
Work History
HR Manager/Front Office Manager
Eyes Of New Mexico
Albuquerque, New Mexico
06.2023 - Current
- Reviewed applications for positions within the company according to pre-determined criteria.
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Ensured compliance with all state and federal employment laws including wage and hour regulations.
- Handled employee discipline and termination to address policy infractions.
Customer Service Representative-General Surgery Clinic
SJHP General Surgery/San Juan Regional Medical Center
Farmington, NM
07.2017 - 06.2023
- Responsible for charge entry of clinic and hospital/day surgery charges using Cerner Millennium EHR, ensure each charge is a clean claim prior to submitting, rejections and denials per insurance guidelines
- Train new CSR's for two clinics (General Surgery and Family Medicine) using SJRMC's core values to provide personalized care for our patients
- Work directly with providers and medical staff
- Answer phones, schedule appointments, check-in/out patients, verify insurance, collect co-pays, retrieve medical records to HIPAA laws.
Group Sales Manager
Hampton Inn and Suites
Farmington, NM
05.2014 - 07.2017
- Create contracts for groups, book group reservations, create advertising to develop more leads
- Work closely with the front desk and housekeeping staff to keep them up to date on groups arrivals/departures.
Owner
The Chef’s Catering, Co.
Farmington, NM
10.2004 - 01.2013
- Establish loyal clientele through friendly interactions and consistent service
- Negotiate contracts, book events, answer phone calls, main liaison with clients and chef
- Strong computer and internet skills
- Cross-train and coordinate scheduling with staff to ensure seamless service
- Follow food safety procedures according to company policy and Health and Sanitation regulations
- End to end coordination of events including execution the day of the event.
Education
General Studies -
San Juan College
01.2017
Skills
- Microsoft Office
- Experienced Supervisor
- Adaptive Team Player
- Medical Terminology Knowledge
- Positive and Professional
- Multi-Task Management
Timeline
HR Manager/Front Office Manager
Eyes Of New Mexico
06.2023 - Current
Customer Service Representative-General Surgery Clinic
SJHP General Surgery/San Juan Regional Medical Center
07.2017 - 06.2023
Group Sales Manager
Hampton Inn and Suites
05.2014 - 07.2017
Owner
The Chef’s Catering, Co.
10.2004 - 01.2013
General Studies -
San Juan College