LESLIE CAYSON
Snowflake
Summary
Accomplished and energetic Flight Attendant with a solid history.
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
28
28
years of professional experience
Work History
Flight Attendant
United Airlines
03.2007 - Current
- Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
- Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
- Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
- Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
- Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
- Announce flight delays and descent.
- Operate audio and video systems.
- Take inventory of headsets, alcoholic beverages, and money collected.
- Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
- Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
- Heat and serve prepared foods.
FBO Office Manager
Million Air FBO
02.2004 - 03.2006
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
- Provide services to customers, such as order placement or account information.
- Manage projects or contribute to committee or team work.
- Supervise other clerical staff and provide training and orientation to new staff.
- Train and assist staff with computer usage.
Flight Attendant
American Airlines
03.1997 - 08.2001
Education
Associate of Science - Administration of Justice, Performing artsMajor
Victor Valley College
Victorville, CA06.2009
Bachelor of Science - Human Resources
University of La Verne
La Verne, CACertificate - Certified Nursing Assistant
Los Angeles Harbor College
Harbor, CALaw Enforcement -
San Bernardino Valley College
San Bernardino, CA07.1998
Skills
- Critical Thinking
- Time Management
- Complex Problem Solving
- Customer and Personal Service
- Administration and Management
- Active Listening
- Social Perceptiveness
- Strong work ethic
- Hospitality service expertise
- Emergency procedures
Timeline
Flight Attendant
United Airlines
03.2007 - Current
FBO Office Manager
Million Air FBO
02.2004 - 03.2006
Flight Attendant
American Airlines
03.1997 - 08.2001
Bachelor of Science - Human Resources
University of La Verne
Certificate - Certified Nursing Assistant
Los Angeles Harbor College
Law Enforcement -
San Bernardino Valley College
Associate of Science - Administration of Justice, Performing artsMajor
Victor Valley College
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