Leslie Chase

• Key member of Benefit Team serving 5,000 clinicians across 450 practice locations
• Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels through ticketing system, phone call or e-mail
• Process and review payroll deductions from benefits vendors and participant changes into payroll system
• Monitor and troubleshoot benefit status changes, terminations and new hires
• Advise employees of their benefit options and determine the best plan for each participant
• Research and troubleshoot client questions and problems in various systems such as Oracle, ADP, and other outside vendor systems
• Prepare, process and reconcile retirement contributions for participants
• Ensured timely processing of life event changes, diligently updating employee records as needed.

• Managed TPA Self-Funded Dental and Visions Benefit plans for 20+ groups with employees ranging in size from 10 to 5,000
• Facilitate successful transition of dental department to outside partner
• Singularly ran department connecting clients and their members with network of over 1,000+ dental and vision providers
• Maintained extensive database of all members
• Processed enrollments and eligibility
• Analyzed and processed claims according to industry regulations and compliance
• Managed account funding, distribution, auditing, and reconciliation.

• TPA health insurance administrator of Flexible Spending and HRA benefits plans
• Managed 80+ clients
• Processed complex enrollments and claims accurately
• Managed contracts and funding for accounts
• Promoted excellent communication within departments and outside vendors and clients
• Upheld high standards of excellent customer service
• Instrumental in transition of Flex Department to outside partner.

• Marketing for Lifeline department and Complex Administrative Assistance to Management and District executives
• Design and develop marketing materials such as newsletters, flyers, logos, advertisements, and other promotional items using variety of software programs
• Generate a variety of correspondence, reports, documents, letters, mail merges, templates, online correspondence, policies, and procedures
• Assist customers with information, orders, appointments, installations, follow-up, and troubleshooting
• Maintain multiple client databases
• Coordinate email and direct marketing efforts.

• Provided administrative assistance to a variety of departments and staff including the Fire Chief, Board of Directors, Human Resources, EMS billing, Accounting, Payroll, Reception, and Operations
• Assisted with front desk phones, reception, and customer service
• Created, typed, updated, and edited highly sensitive correspondence, memos, reports, templates, operations manuals, Fire Code books, and inventory forms.

Assisted 12+ Product Design and Developers in a fast-paced, deadline-driven, pet product design department

• Typing, filing, processing highly sensitive documents, packing & shipping, weekly report preparation and distribution, phone coverage, calendaring, database updates and backups, and social media tracking reports
• Product order and fulfillment, maintained office supplies, assisted with companywide warehouse clean-up, contacted and organized donation pickups
• Photographed, processed and distributed proprietary products to appropriate departments.

• Trade Publication Representative
• With the advertising sales experience I acquired from my previous position at WN&J, I acquired a book of business and became an independent representative for a Wine Trade publication
• Successfully grew business from $200,000 to $300,000 in annual revenue
• Recruited to represent additional books of business in the Natural Foods industry
• Attended national trade shows for the wine and natural food industries.

• Multiple roles and experience with Trade Publication Advertising Industry
• Executive Assistant to President and Advertising Account Executives
• Connected with clients and maintained their advertising programs
• Processed advertising insertion orders and created complex reports and databases
• Managed all aspects of small office including heavy phone, customer service, computer work, report generation, travel and reimbursement, creating and maintaining databases, files and records, administrative and accounting
• Trade show attendance and event planning.

• Various long and short term positions assisting executives and producers, scheduling commercials, processing reports, maintaining files and contracts, coordinating travel and film festivals, analyzing and preparing scripts for development, front office coordination and much more.