LESLIE CHAVAQUE
Inglewood,CA
Summary
Resourceful customer service professional with a proven track record in high-pressure environments demanding precision and efficiency. Highly
adaptable, capable of seamlessly transitioning between diverse tasks, whether working independently or collaboratively within a team. Personable and culturally aware, thriving in interactions with customers and colleagues from various backgrounds. Proficient in managing and retrieving records with a strong emphasis on organizational skills and attention to detail, ensuring accuracy and accessibility in data management practices.
Overview
14
14
years of professional experience
Work History
Records Retrieval Specialist
Reveleer
Inglewood, CA
08.2025 - Current
- Optimized records retrieval processes to enhance operational efficiency.
- Established systematic tracking protocols for document requests to enhance update timeliness and accuracy.
- Established quality control measures to verify completeness and correctness of retrieved documents.
- Facilitated clear communication between departments for seamless record sharing and collaboration efforts.
- Managed complex legal requests for record retrieval while maintaining compliance with relevant legislation and industry guidelines.
Him Associate II
RIRCM
07.2024 - Current
- Locate and retrieve medical records within department guidelines, including those required for patient care purposes, physician completion, or outside reviewers.
- File medical records into permanent and incomplete file areas.
- Utilizes hospital computer system to verify chart location.
- Files loose material according to department procedure
- Answer incoming calls from patients and physician offices; transferred calls to the appropriate personnel.
- Verify authorizations and fax requests meet necessary guidelines.
- Release medical information to patients upon request.
- Scanning medical records into patient charts
- Quality Control of Indexed medical charts
- RightFax indexing.
- Interface Error Work queue
- Excellent attention to detail for prolonged stretches of time
- Strong and accurate data entry skills
- Clinical Indexing
Coordinator
National Electronic Injury Surveillance System (Neiss)
06.2014 - 02.2026
- Collect data associated with consumer products injuries
- Abstracting Data from emergency visits related to consumer products.
- Entering data into electronic software and transmitting to CPSC via secure internet connection
Documentation Specialist
Providence Little Company of Mary, Torrance, CA
Torrance, CA
01.2012 - 07.2024
- Locate and retrieve medical records within department guidelines, including those required for patient care purposes, physician completion, or outside reviewers.
- File medical records into permanent and incomplete file areas.
- Utilizes hospital computer system to verify chart location.
- Files loose material according to department procedure
- Answer incoming calls from patients and physician offices; transferred calls to the appropriate personnel.
- Verify authorizations and fax requests meet necessary guidelines.
- Release medical information to patients upon request.
- Scanning medical records into patient charts
- Assembling of medical charts
- Analysis of medical charts on timely manner and efficiency
- On Base Scanning
- Quality Control of Indexed medical charts
- RightFax indexing.
- Interface Error Work queue
Education
Diploma - General Education
Morningside High School
Inglewood, CA01.1995
Skills
- Microsoft Office (Word, Excel)
- Consistently Exceed expectations and add extra value
- Ability to work quickly and accurately under pressure
- Administrative, clerical, customer service
- Data entry, documentation specialist, electronic Software, fax, Mail, Quality Control, scanning documents, telephone Etiquette, typing skills
- Epic and OnBase system
- HIPAA compliance
- Adobe acrobat
- Document scanning
Languages
Bilingual (English and Spanish)
Timeline
Records Retrieval Specialist
Reveleer
08.2025 - Current
Him Associate II
RIRCM
07.2024 - Current
Coordinator
National Electronic Injury Surveillance System (Neiss)
06.2014 - 02.2026
Documentation Specialist
Providence Little Company of Mary, Torrance, CA
01.2012 - 07.2024
Diploma - General Education
Morningside High School