Leslie Chavez
Fort Worth,TX
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
GRITR Sports
09.2023 - Current
- Conferred with customers by telephone or in-person to provide product or service information
- Developed strong customer relationships and loyalty through effective communication
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Assisted customers with product selection by providing detailed information about available products and services
- Supported online ordering operations by fulfilling orders quickly, accurately packaging items for delivery and managing returns efficiently
- Inspected items for quality control purposes before stocking shelves or fulfilling orders
- Utilized various business intelligence tools to identify and monitor current and potential customers
- Disseminated information regarding tools, reports, and metadata enhancements
- Participated in ongoing training to enhance own job skills and knowledge
- Worked with coworkers to complete tasks
CAREGIVER
Visiting Angels
03.2023 - 08.2023
- Protected health information according to HIPAA policies and procedures
- Monitored vital signs and reported changes to the appropriate medical personnel
- Responded to resident dining needs and assisted with feeding
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences
- Entertained, conversed with, and read aloud to patients to keep mentally healthy and alert
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping
- Facilitated social activities designed to stimulate cognitive functioning in older adults
- Established personal relationships with clients to maintain patient comfort and care
- Helped patients move in and out of beds, baths and wheelchairs
- Administered bedside and personal care, such as ambulation, and personal hygiene assistance
MEDICAL SCRIBE
Fort Worth Methodist ED
11.2022 - 02.2023
- Accompanied physicians through day in fast-paced, stressful environments
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts
- Charted patient encounters by recording information such as diagnosis, treatments and prescriptions
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling
- Stayed on top of current patient loads to facilitate efficient and organized workflow
- Submitted orders for additional tests and examinations
CAREGIVER
Governor's Ridge Retirement And Assisted Living
09.2022 - 12.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Built strong relationships with clients to deliver emotional support and companionship
SPANISH TEACHER ASSISTANT
Dallas Daycare Academy
05.2022 - 09.2022
- Mentored and tutored individual students needing additional help
- Copied, organized and distributed classroom assignments or other paperwork
- Encouraged small groups to discuss topics and explore concepts through hands-on activities
- Taught courses under guidance of senior instructors
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers
FINANCE TECHNICIAN
U.S. Marine Corps
11.2016 - 11.2020
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Investigated daily variances and corrected errors to resolve discrepancies
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
- Reported financial data and updated financial records in ledgers and journals
- Organized and reported on financial information to document payment histories and assist with sound financial accounting
- Observed strict confidentiality rules to maintain data integrity and protect clients
- Provided exceptional service to customers requiring assistance such as account questions
POLICE CADET
Los Angeles Mission College
02.2013 - 08.2016
- Assessed data and information to verify entry, calculation and billing code accuracy
- Patrolled assigned streets, neighborhoods and businesses to promote security and deter crime
- Aided fellow officers with traffic stops, domestic disturbance calls and warrant execution activities
- Enforced local, state and federal laws and ordinances to promote community security and prevent crime
- Detained vehicles for varied traffic violations and issued warnings and citations to drivers
- Delivered emergency medical assistance and directed vehicle traffic at accident scenes
SALES ASSOCIATE
Sprint
12.2012 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
Education
BACHELOR OF SCIENCE IN NURSING CANDIDATE -
Arizona College of Nursing
12.2026
ASSOCIATE OF SCIENCE - CRIMINAL JUSTICE
Los Angeles Mission College
01.2016
Skills
- Order Processing
- Workflow Improvements
- Documentation Skills
- Good Written Communication
- Account updating
- Call Management
- Complaint resolution
- Product Knowledge
- Microsoft Excel
- Escalation management
- Customer Relations
- Call center experience
- Retail store support
- Warranty Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CUSTOMER SERVICE REPRESENTATIVE
GRITR Sports
09.2023 - Current
CAREGIVER
Visiting Angels
03.2023 - 08.2023
MEDICAL SCRIBE
Fort Worth Methodist ED
11.2022 - 02.2023
CAREGIVER
Governor's Ridge Retirement And Assisted Living
09.2022 - 12.2022
SPANISH TEACHER ASSISTANT
Dallas Daycare Academy
05.2022 - 09.2022
FINANCE TECHNICIAN
U.S. Marine Corps
11.2016 - 11.2020
POLICE CADET
Los Angeles Mission College
02.2013 - 08.2016
SALES ASSOCIATE
Sprint
12.2012 - 06.2016
ASSOCIATE OF SCIENCE - CRIMINAL JUSTICE
Los Angeles Mission College
BACHELOR OF SCIENCE IN NURSING CANDIDATE -
Arizona College of Nursing
Similar Profiles
Hailey Lenae PurifoyHailey Lenae Purifoy
Return to Vendor Lead at GritR SportsReturn to Vendor Lead at GritR Sports
Ansu BhuyanAnsu Bhuyan
Assistant Manager - Sports Management and Development at Sports Village Edu Sports- Sports & Youth Services Department of OdishaAssistant Manager - Sports Management and Development at Sports Village Edu Sports- Sports & Youth Services Department of Odisha
Christopher KaskaChristopher Kaska
General Manager at Ford Sports Village, Dugout Sports GrillGeneral Manager at Ford Sports Village, Dugout Sports Grill