Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist

Leslie Cheek

Yadkinville,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 8 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. Talented Lender with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills. Organized lending specialist with 10 years of experience in Extensive real estate knowledge and success in client education. Adept at mathematical accuracy and following financial regulations. Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to . Applies excellent attention to detail and critical reasoning to successfully conduct experiments. Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to . Applies excellent attention to detail and critical reasoning to successfully conduct experiments. Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening and organizational talents. Physically fit and adaptable with the capability to work in various work environments.

Overview

22
22
years of professional experience
1
1
Certification

Work History

QC Specialist

PVH Distribution Center
07.2016 - Current
  • Improved product quality by developing and implementing effective QC protocols.
  • Enhanced efficiency of QC processes by optimizing testing procedures and equipment usage.
  • Boosted customer satisfaction by ensuring consistent product quality through rigorous testing.
  • Minimized product defects with thorough inspections at various stages of the manufacturing process.

Medical Collections Specialist

Salem Collection
03.2012 - 01.2015
  • Improved patient satisfaction by promptly addressing and resolving medical billing disputes.
  • Streamlined the collections process for increased efficiency and reduced outstanding debts.
  • Negotiated payment plans with patients, ensuring timely payments and reducing financial strain on the practice.
  • Enhanced revenue recovery through diligent follow-up on delinquent accounts.
  • Updated patient records accurately to ensure seamless coordination between departments and minimize delays in treatment or billing.
  • Established clear expectations for payment arrangements, minimizing misunderstandings between patients and the practice.
  • Managed high-volume caseloads effectively while maintaining strong attention to detail and accuracy in data entry tasks related to billing adjustments or chargeoffs.
  • Processed online and paper appeal submissions and refund requests.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Investigated customer credit references and approved credit lines.

Consumer/Mortgage Loan Officer

First Community Bank
12.2001 - 03.2012
  • Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
  • Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
  • Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
  • Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.

Education

Associate of Science - Finance

Wilkes Community College
06.2000

High School Diploma -

Elkin High School
05.1998

Skills

  • Quality Assurance Expertise
  • ISO Standards Knowledge
  • Cross-Functional Teamwork
  • Continuous Improvement Strategies
  • Documentation Review
  • Corrective Action Implementation
  • Process Improvement Techniques
  • Quality Control Tools
  • Raw Materials Receiving
  • Sampling Methods Expertise
  • Time Management Abilities

Certification

Notary Public

Licensed to sell Annuity Insurance

Timeline

QC Specialist

PVH Distribution Center
07.2016 - Current

Medical Collections Specialist

Salem Collection
03.2012 - 01.2015

Consumer/Mortgage Loan Officer

First Community Bank
12.2001 - 03.2012

Associate of Science - Finance

Wilkes Community College

High School Diploma -

Elkin High School

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Leslie Cheek