Leslie Clark
Blanco
Summary
Adaptable Substitute Teacher recognized for capacity to teach diverse groups of students, maintain an organized classroom, and handle unexpected situations with poise. Efficient in executing lesson plans while ensuring a productive learning environment. Specialized skills include classroom management, curriculum adaptation, and student engagement strategies. Excel in communication, empathy, and flexibility, critical for navigating various teaching settings and meeting individual student needs.
Overview
25
25
years of professional experience
Work History
Substitute Teacher
Blanco Independent School District
Blanco
08.2023 - Current
- Maintained accurate records of student performance, attendance and behavior.
- Administered tests and assessments according to school guidelines.
- Organized classroom activities, games and tasks to enhance interactive learning experience.
- Provided classroom instruction following regular teacher's lesson plans.
- Provided notes and reports on school day activities to primary teacher.
- Managed classroom environments to ensure a safe and productive learning experience.
- Developed creative learning strategies to engage all types of learners.
- Left notes for head teacher about notable students, events and problems.
- Effectively managed classrooms of up to 20 students at all grade levels.
- Easily adaptable to different environments and quick changes in plans.
Customer Service Representative
Infonxx
San Antonio
04.2003 - 03.2005
- Mentored junior team members and managed employee relationships.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Teller Supervisor
ACE Cash Express Inc.
San Antonio
07.2000 - 01.2002
- Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
- Maintained accurate records of transactions processed by each teller throughout the day.
- Supervised and trained teller staff on bank policies, procedures, and customer service standards.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Received and counted daily inventories of cash, drafts and checks.
- Reported daily averages and shortages to operations department.
- Oversaw cash handling activities, including ordering cash from the vault and preparing shipments for the Federal Reserve.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted customers in opening new accounts and completing required paperwork.
Education
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ10-2015
Skills
- Bilingual in Spanish,
- Classroom management
- Record keeping
- Customer service
- Conflict resolution
- Communication skills
- Problem solving
- Time management
- Creative thinking
- Adaptability
Affiliations
- Blanco All Sports Boosters Club
Languages
Spanish
Professional
Timeline
Substitute Teacher
Blanco Independent School District
08.2023 - Current
Customer Service Representative
Infonxx
04.2003 - 03.2005
Teller Supervisor
ACE Cash Express Inc.
07.2000 - 01.2002
Associate of Arts - Health Administration
University of Phoenix
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