Leslie Clifton

• Assisted in developing and implementing operational strategies to enhance departmental efficiency.
• Coordinated schedules and resources to support university events, ensuring seamless execution.
• Provided training and mentorship to new staff on university policies and procedures.
• Analyzed feedback from students and staff to refine processes and improve services.
• Facilitated communication between departments to streamline collaboration on projects.
• Conducted regular evaluations of workflows, identifying areas for improvement and implementation of best practices.
• Supported budget management by tracking expenses and assisting in financial reporting processes.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Responsible for training of all employees in the Transit Department as Class B Bus drivers.

Supervise six full time trainers and 35 to 60 student and budgeted trainees to include discipline and yearly reviews.

Responsible for changes in the training program to meet federal guidelines, changes in equipment and acceleration of training to meet staffing requirements.

• Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
• Conducted orientation sessions to assess skill levels and areas of strength and weakness.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Collected data on program effectiveness to develop modifications and improvements to curricula.
• Developed lesson plans, instructional materials and written practice tests for training courses.
• Prepared videos for online and remote instruction.

• Responsible for providing administrative support to the Transit Unit through complex scheduling of training, performing audits of completed training files, review and modification of training manuals and documentation, etc.
• Use independent judgement and discretion while developing complex schedules for drivers in training.
• Create individual training schedules for approximately 30-40 drivers in training, while simultaneously monitoring and managing their progress through the various training stages, and adding new drivers-in-training as those completing training exit the training process.
• Synchronizes driver-in-training class times and work availability with the work schedules and availability of five trainers and twenty instructors, ensuring that drivers receive a minimum of 80 -100 hours of training during out of service and in service training.
• Create individual schedules that follow the core out-of-service training, which is necessary for safe vehicle operation, and the foundation for the required state CDL skills test to obtain legal licensing requirements.
• Interface with state and third party systems to secure CDL skills testing appointments at the optimum time in each individual's training cycle, to include scheduling additional appointments when circumstances warrant.
• Serve as the single point of contact with drivers regarding scheduling.
• Develop processes and procedures to ensure consistency, fairness, and efficiency of the training schedule.
• Responsible for ensuring the schedule applies to the policies that govern the unit as well as timelines established by DPS, related to the effective dates of the permit, license, and testing periods.
• Researches, interprets, communicates, and coordinates changes to stay in compliance with these policies.
• Responsible for developing schedules for ride checks, for drivers at certain intervals of employment between the driver and trainer/supervisors schedules, as well as refresher training during the summer for those in need.
• Responsible for coordinating the physical resources necessary for orientation and classroom meetings, instructors and trainers' availability, locations, and any necessary equipment or learning tools required.
• Will drive a vehicle to deliver and pick up items needed for orientations and classroom meetings.
• Coordinates with the Department of Public Safety or a third party testing site for DPS skills, which includes securing appointment times, delivering and retrieval of buses used for testing, staff for delivering the equipment, and transporting the new driver to the test appointment.
• Monitor to ensure all of the DPS testing requirements are carried-out and meet deadlines and/or appointment times.
• Responsible for conducting and overseeing the confidential process of auditing, scanning, and filing of new driver training files in accordance with policies and procedures established.
• Works closely with staff to ensure files are accurate and complete.
• Works with system and IT staff on developing procedures, identifying needs to ensure accuracy and thoroughness to meet audit standards, and monitoring and recommending process improvements.
• Responsible for driving assigned Bus routes as needed.
• Responsible for filling in on Training shifts as the need arises.
• Point person on switching DPS Commercial License Skills testing from Hearne to Rellis.
• Increased pass ratio from 37% pass rate at Hearne to 84% pass rate at Rellis.

• The Transit Trainer is responsible for training budgeted and student transit drivers during the out-of-service and in-service phases of training, being knowledgeable of the daily operation of the campus transit system, and assisting with coordinating drivers, trainees, and buses as well as assisting customers regarding the transit system.
• In the field: Assists with all aspects of training budgeted and wage drivers including Out-of-service and in-service training.
• Assists with the training of other transit Personnel as needed.
• Perform retraining as directed and perform ride checks as assigned.
• Work in all types of weather.
• Assists drivers and customers with any questions they may have about routes, procedures, and operations.
• Monitor drivers for adherence to policies and procedures to include ensuring that all State laws, University rules, and Transportation Services policies and expectations are being adhered to at all times.
• Serve as a driver, dispatcher and assist with operations as needed.
• In the office: Input all necessary data required by management to include trainee progress, training history, reports and documents related to trainee progress.
• Make recommendations to the Assistant Director for actions that can improve the training program, training materials and training efficiency.
• Assist in producing and revising training manuals and materials.
• Responsible for reconnaissance and reporting of traffic and other situations that may affect service.
• Watch for and report missing bus stop signs, trees that need trimming, bad road conditions and other situations that affect service.
• Monitor effectiveness and efficiency in customer service and operational soundness and make recommendations to the Assistant Director for improvement.

• First and foremost, instructors are responsible for the well-being of the passengers, Bicyclists, and the motoring public while training.
• Instructors must do everything possible to prevent accidents from occurring while new drivers are operating the bus.
• Instructors are always alert to all situations that may lead to accidents.
• If new drivers do not demonstrate the ability to drive safely, instructors must take over operation of the bus immediately.
• Instructors are responsible for the passengers while training.
• Instructors should demonstrate and enforce the principals of value-added service.
• Responsible for monitoring the schedule.
• In the early stages of training, instructors notify the dispatcher if the bus is running late.
• Instructors explain to new drivers what the dispatcher has told them to do.
• In the event of a heavy trip, instructors drive and demonstrate the techniques used to attain schedule adherence in a safe manner.
• Responsible for giving correct information to new drivers.
• Responsible for helping new drivers learn the skills needed to become a Transportation Services bus driver.
• Responsible for evaluating the performance of new drivers and providing clear and concise feedback to the trainee as well as to the Training Supervisor.
• Evaluation forms are completed and returned to Transit at the end of the day.

• Responsible for the sales and service delivery of energy related services to 30 customers in the Houston area.
• Responsible for 240 million dollars per year of revenue.
• Handled quarterly business reviews , customer complaints, contract negotiations, customer entertainment and delivery of field services to the well site in a safe and efficient manner.
• Responsible for scheduling men and equipment on a daily basis to meet service delivery goals.
• I was embedded with Marathon Oil for three years.

• Responsible for the management of the Weimar Plant and supervision of 135 employees in a seven day a week two shift manufacturing operation.
• Responsible for the total company warehousing of three million pounds of refrigerated food products.
• P&L responsibilities and yearly budgeting.
• Scheduled weekly raw material needs for product fulfillment goals.
• Daily scheduling of product mix based on manufacturing needs.
• Daily scheduling of manpower based on equipment skills and availability.
• Scheduled product delivery to meet customer receiving requirements.
• Created and approved truck routing to and from customer locations to avoid load zoned bridges, tight turns and unsafe situations.
• Approved weekly time cards and time off requests..
• Developed work schedules.
• Handled progressive discipline and terminations.
• Handled interviews for job fullfillment.

• Created and reviewed training procedures on both production equipment and a fleet of thirty tractor trailer deliver vehicles.
• Responsible for all Department of Transportation compliance to include driver discipline and Department of Transportation audits.

• Responsible for the total delivery of product from taking the order, product direction, product delivery and customer complaints.
• Supervised a staff of 26 people.
• Scheduled product mix requirements to meet customer orders on a daily basis.
• Scheduled product packaging to meet customer requirements.
• Scheduled product delivery times and days to meet customer demands.
• Created and implemented training schedules and procedures for delivery drivers.
• Approved weekly time cards.
• Handled job interviews.
• Handled progressive discipline.
• Approved time off requests.
• Handled terminations.

• Responsible for the Rankin District which encompassed oilfield operations in a five county area.
• Supervised 170 employees and 95 tractor trailer service units.
• Responsible for P&L, budgeting, hiring and total operations of my unit.
• Oversight on all Equipment Operator Training procedures to include development And implementation.
• Supervised a staff of 10 trainers that implemented approved training procedures with new hires.
• Approved time cards
• Approved time off requests
• Handled interviews and terminations.
• Handled fleet routing to and from the job site to avoid load zoned bridges, tight turns and unsafe situations.

• Responsible for rig inventory to include ordering, stocking, auditing, and replenishment on the jack up rig Vicksburg in the Gulf of Mexico.