Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leslie Cockrell

Manchester,MD

Summary

Customer Service Representative

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Looking to join a healthy, growing company to be challenged and cultivated.

Overview

10
10
years of professional experience

Work History

Purchaser/Buyer

Edge Direct
11.2023 - 07.2024
  • Negotiated with suppliers, vendors and other representatives.
  • Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
  • Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
  • Checked items received against items ordered by verifying receipts.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Responded to telephone and email inquires and complaints.
  • Posted incoming payments and advanced deposits to maintain weekly receipts.


Customer Service Representative

Tristate Envelope
04.2016 - 10.2023
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Analyzed proofs and other documentation to prepare time, cost, materials, and labor estimates
  • Checked delivery addresses and verified correct order delivery
  • Posted incoming payments and advance deposits to maintain daily cash receipts journal
  • Answered questions from vendors, employees and customers about bills, paychecks, and invoices

Receptionist

Powercon Corporation
10.2014 - 04.2016
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
  • Maintained office and faculty supplies to keep optimum stock on hand
  • Checked visitors in and directed or escorted to appropriate departments and personnel
  • Created packing slips and invoices for outgoing shipments
  • Fulfilled orders based on priority, time and date desired by customers

Education

High School Diploma -

Glen Burnie High School
Glen Burnie, Maryland

Skills

  • Administrative and Office Support
  • Problem-Solving Ability
  • Conflict Resolution
  • Multi-Line Phone Talent
  • Customer Retention Strategies
  • Organization and Efficiency

References

References available upon request

Timeline

Purchaser/Buyer

Edge Direct
11.2023 - 07.2024

Customer Service Representative

Tristate Envelope
04.2016 - 10.2023

Receptionist

Powercon Corporation
10.2014 - 04.2016

High School Diploma -

Glen Burnie High School

Similar Profiles

CREATE PROFILE
Leslie Cockrell