Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leslie Cole

Houston

Summary

Operations professional with extensive experience in optimizing processes and improving operational efficiency. Highly organized with strong focus on team collaboration and achieving results. Known for adaptability and reliability, with expertise in resource management and workflow optimization.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Operations Manager

Conco Services Corporation
03.2022 - 10.2024
  • Assisted in daily operations, ensuring adherence to company policies and procedures.
  • Supported team in tracking inventory levels and managing supply orders efficiently.
  • Coordinated scheduling and logistics for team meetings and operational tasks.
  • Monitored workflow processes, identifying areas for improved efficiency and effectiveness.
  • Conducted routine data entry to maintain accurate records of operational activities.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.

Customer Service Supervisor/Acting Manager

City of Houston Public Works and Engineering
09.2007 - 04.2020
  • Supervised daily operations to ensure exceptional customer service standards.
  • Trained and mentored team members on best practices in customer interaction.
  • Developed and implemented process improvements to enhance service efficiency.
  • Resolved complex customer issues, ensuring timely and effective solutions.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Coached employees through day-to-day work and complex problems.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.

Apartment Manager

Aaron Enterprises
01.2005 - 09.2010
  • Supervised daily operations of property management, ensuring tenant satisfaction and property maintenance standards.
  • Coordinated leasing activities, including tenant screenings and lease renewals to maintain occupancy rates.
  • Implemented cost-control measures, reducing operational expenses while enhancing service quality for residents.
  • Conducted regular inspections of facilities, identifying areas for improvement and addressing maintenance requests promptly.

Education

Bachelor of Science - Interdisciplinary Studies

University of Houston
Houston, TX

Associate of Arts - General Studies

Houston Community College
Houston, TX

Skills

  • Process improvement
  • Operational planning
  • Operations management
  • Operational efficiency
  • Employee supervision
  • Scheduling and coordination
  • Staff training and development
  • Logistics coordination
  • Project management
  • Performance tracking

Certification

  • E.B. Cape Corporate University 2007-2020
  • Completed the City Accreditation Program for Supervisors and Managers training
  • Certifications in Supervisions, Leadership, Mentorship and Business Management
  • Completed training in Supervising Difficult Employees
  • Completed training in Conflict Resolution
  • Completed training in Problem Solving

Timeline

Assistant Operations Manager

Conco Services Corporation
03.2022 - 10.2024

Customer Service Supervisor/Acting Manager

City of Houston Public Works and Engineering
09.2007 - 04.2020

Apartment Manager

Aaron Enterprises
01.2005 - 09.2010

Bachelor of Science - Interdisciplinary Studies

University of Houston

Associate of Arts - General Studies

Houston Community College

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Leslie Cole