Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Leslie Collins

PINETOPS,Nc

Summary

Dynamic and results-driven professional with extensive experience at Lowe's, excelling in customer service and sales. Proven track record in coaching teams to enhance performance and achieving sales goals through consultative selling. Proficient in IMS and Genesis, ensuring efficient project management and operational excellence. Committed to delivering exceptional customer satisfaction and fostering strong relationships.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Backend Supervisor

Lowes
11.2023 - Current
  • Coached and developed associates, strengthening team performance and productivity
  • Delegated and monitored daily tasks, ensuring accuracy and efficiency
  • Drove customer satisfaction by upholding SMART service standards
  • Streamlined backend operations, improving organization and workflow
  • Ensured timely and accurate receipt of inventory, minimizing stock issues
  • Partnered with management to achieve service, operational, and safety objectives
  • Served as Key Holder/MOD, ensuring smooth store operations and task completion
  • Oversaw timely and accurate deliveries, reducing errors and delays
  • Resolved customer complaints with professionalism, maintaining loyalty and trust
  • Verified and managed deposits with 100% accuracy

Sales Floor Supervisor

Lowe's
10.2022 - 11.2023
  • Trained, mentored, and coached associates to build skills and improve performance
  • Resolved customer issues and complaints, ensuring satisfaction and retention
  • Executed merchandising strategies to drive sales and maintain visual standards
  • Oversaw department finances, achieving sales and budget objectives
  • Served as Acting MOD, managing store operations and closing procedures
  • Partnered with vendors to support inventory and merchandising needs
  • Assisted customers with special financing options to increase sales opportunities
  • Ensured associates delivered excellent service by reinforcing SMART standards
  • Verified and managed deposits with accuracy and compliance

Sales Specialist

Lowes
02.2020 - 10.2022
  • Consistently delivered excellent customer service by actively listening to needs, providing tailored recommendations, and building strong customer relationships
  • Assisted customers with complex remodeling projects, offering guidance on products, design solutions, and installation services to ensure successful project outcomes
  • Exceeded individual and department sales goals through product expertise, upselling, and maintaining a consultative sales approach
  • Supported customers with special financing and credit options, simplifying the process to improve accessibility and drive larger purchases
  • Completed IRPs, zoning requirements, and additional operational tasks with attention to detail, ensuring compliance and smooth workflow
  • Executed merchandising strategies, including product placement and display upkeep, to optimize sales performance and maintain store presentation standards

Plumbing Sales Specialist

Lowes
04.2019 - 02.2020
  • Provided outstanding customer service by addressing questions, resolving concerns, and ensuring a smooth shopping experience
  • Supported customers with remodeling projects by recommending products, coordinating services, and assisting with design choices
  • Surpassed sales targets through strong relationship building and solution-based selling
  • Assisted customers in securing special financing and credit options to meet project needs and increase purchasing power
  • Handled IRPs, zoning, and other required tasks with accuracy and efficiency to maintain compliance and workflow
  • Maintained effective merchandising by organizing displays, stocking products, and ensuring visual standards were met

Head Cashier

Lowes
02.2019 - 04.2019
  • Created and managed daily schedules for cashiers to optimize coverage and efficiency
  • Ensured timely cash handling, including issuing change and managing deposits
  • Assisted with returns, refunds, and transaction overrides to maintain smooth operations
  • Supported cashiers with on-the-spot guidance and resources to ensure accuracy
  • Maintained high standards of customer service, addressing concerns promptly and professionally

Project Coordinator

Lowes
02.2012 - 10.2018
  • Coordinated all interior remodels for assigned stores, ensuring projects were completed on schedule
  • Managed timely delivery and on-site placement of products for seamless installations
  • Resolved issues during installation, maintaining high customer satisfaction from start to finish
  • Collaborated with customers, installers, and store associates to deliver a smooth, positive service experience
  • Maintained accurate customer records, performed data entry, and navigated multiple computer systems efficiently
  • Processed installer invoices, created work orders, and kept detailed documentation for every customer interaction
  • Skilled in IMS and Genesis leveraging these systems to streamline workflow, maintain accurate records, and support efficient project management

Installed Sales Coordinator

Lowes
11.2008 - 02.2012
  • Managed the install office and oversaw all scheduled installations, ensuring projects were executed efficiently
  • Trained employees on installation sales processes and communicated updates on procedural changes
  • Delivered exceptional customer service, ensuring satisfaction during installation and upon project completion
  • Maintained work orders, RTM logs, and installation signage, while performing weekly job site inspections
  • Coordinated with vendors to verify accurate product orders and timely deliveries
  • Assisted with store resets and supported the Project Specialist by closing sales and helping customers as needed

Education

No Degree - Office Systems Technology And Business Ethics

Edgecombe Community College
Tarboro, NC

Skills

  • Delivering excellent customer service and ensuring high customer satisfaction
  • Assisting customers with remodeling projects and product recommendations
  • Managing special financing and credit options for customers
  • Upselling and consultative selling to exceed sales goals
  • Resolving customer complaints professionally and efficiently
  • Coaching, mentoring, and developing associates to improve performance
  • Training employees on sales processes, installations, and operational procedures
  • Delegating and following up on daily tasks to ensure completion and accuracy
  • Acting as MOD/Key Holder to oversee daily operations and task completion
  • Coordinating interior remodels and managing all associated logistics
  • Scheduling cashiers and managing daily office operations
  • Managing work orders, RTM logs, and installation documentation
  • Performing weekly jobsite inspections and ensuring project compliance
  • Handling returns, refunds, and transaction overrides
  • Ensuring timely receipt and placement of inventory and deliveries
  • Executing merchandising strategies and maintaining visual standards
  • Coordinating with vendors to verify accurate orders and product quantities
  • Verification and management of deposits
  • Overseeing department finances to achieve sales and budget goals
  • Processing installer invoices and maintaining detailed customer records
  • Proficient in IMS and Genesis software systems
  • Data entry and maintaining accurate records across multiple platforms

Accomplishments

    Consistently achieved top sales performance as a Sales Associate, exceeding both individual and team sales goals.

Certification

  • CPR

Timeline

Backend Supervisor

Lowes
11.2023 - Current

Sales Floor Supervisor

Lowe's
10.2022 - 11.2023

Sales Specialist

Lowes
02.2020 - 10.2022

Plumbing Sales Specialist

Lowes
04.2019 - 02.2020

Head Cashier

Lowes
02.2019 - 04.2019

Project Coordinator

Lowes
02.2012 - 10.2018

Installed Sales Coordinator

Lowes
11.2008 - 02.2012

No Degree - Office Systems Technology And Business Ethics

Edgecombe Community College

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Leslie Collins