Leslie Cook
Jacksonville,United States
Summary
Experienced Director of Technical Service and Executive Chef with 6 years of experience at Busy Bean Coffee, a leading coffee equipment company. Skilled in overseeing equipment maintenance, repairs, and consulting with executives on equipment utilization in the field. Leveraging 15 years of culinary expertise to assist sales teams and executives in understanding the applications of coffee products and equipment. Adept at cross-utilizing espresso machines and products to drive market growth. Committed to advancing the industry and maintaining high standards through a combination of technology and culinary knowledge. Known for delivering creative solutions and exceeding customer expectations. Proficient in coffee technology needs assessments, and staff training.
Overview
8
8
years of professional experience
Work History
Director of Technical Services
Busy Bean Coffee
2018.10 - Current
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Collaborate with the sales team to support active accounts and drive sales growth.
- Execute corporate trainings on equipment and operational systems, ensuring staff proficiency and adherence to company standards.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Oversee all aspects of commercial coffee equipment in active accounts, ensuring optimal performance and customer satisfaction.
- Build and maintain strong relationships with existing and prospective accounts, fostering long term partnerships.
- Supervise warehouse operations, ensuring efficient organization and inventory control.
Executive Chef
Busy Bean Coffee
2018.10 - Current
- Developed menus, controlled food costs and oversaw quality, sanitation, and safety processes.
- Utilize culinary knowledge and palate to support sales and marketing teams with product knowledge.
- Host food shows to demonstrate cross utilization of products and showcase a wide diversity of products.
- Conduct research and development of flavor profiles to enhance product offerings.
- Assist in sourcing products to ensure high quality freshness.
- Maintain influential role in quality control to uphold company standards.
- Promote social media presence to increase brand awareness and customer engagements.
- Provide Catering services for corporate events, ensuring exceptional customer satisfaction.
- Create original recipes and menus to enhance product offerings and customer experience.
1st Cook
One Ocean Resort & Spa
2016.10 - 2018.08
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Education
Associate of Arts - Culinary Arts
The Art Institute of Atlanta
Atlanta, GA05.2010
Bachelor of Arts - History
University of Mississippi
Oxford MS05.2007
Skills
- Strong communication and interpersonal skills, with ability to build rapport and establish trust with clients and colleagues.
- Excellent problem-solving and analytical abilities, with keen attention to detail.
- Proficient in inventory management and logistics coordination.
- Proven ability to work effectively in fast-paced and high-pressure environments.
- Highly organized and able to prioritize task to meet deadlines.
Timeline
Director of Technical Services
Busy Bean Coffee
2018.10 - Current
Executive Chef
Busy Bean Coffee
2018.10 - Current
1st Cook
One Ocean Resort & Spa
2016.10 - 2018.08
Associate of Arts - Culinary Arts
The Art Institute of Atlanta
Bachelor of Arts - History
University of Mississippi
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