Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Leslie Cook

Woodruff,SC

Summary

Dynamic professional with a proven track record in guest relations and crowd control, honed at Bon Secours Wellness Arena. Excelled in enhancing attendee satisfaction and streamlining event operations, demonstrating exceptional teamwork and customer service skills. Achieved significant improvements in efficiency and safety, ensuring memorable guest experiences. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Possesses versatile skills in project management, problem-solving, and collaboration. Bring fresh perspective and a strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and hardworking Event Staff Member with experience supporting the planning and implementation of events for private and corporate clients. Liaises with guests regarding seating arrangements and special accommodations. Works with vendors to address client requests for specific services, contributing to repeat business.

Overview

48
48
years of professional experience

Work History

Event Staff

Bon Secours Wellness Arena
09.1998 - 03.2020
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
  • Oversaw event operations to keep running smoothly.
  • Responded to inquiries from attendees and addressed any issues or complaints.
  • Streamlined communication between event team members using walkie-talkies or other devices as needed during large-scale functions.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Anticipated potential problems before they arose, proactively addressing them to minimize disruptions in event proceedings.
  • Ensured guest safety by monitoring venue capacity limits and adhering to safety protocols.
  • Ensured compliance with all local health and safety regulations, maintaining safe environment for attendees and staff.
  • Enhanced attendee satisfaction by providing prompt and courteous service at various event stations.
  • Facilitated guest inquiries and concerns, often leading to immediate resolution and enhanced guest experience.
  • Improved team coordination with clear communication before and during events.
  • Streamlined ticketing process, reducing wait times for attendees.
  • Directed guests to correct seating areas, providing seamless movie-going experience.

Work Management Specialist

Duke Energy
02.1972 - 04.2016
  • Worked with electrical customers to understand requirements and provide exceptional quality service.
  • Managed quality assurance program including on site evaluations, internal audit and computers and customer surveys.
  • Worked with other utilities for safety of pole replacement.
  • Performed various administrative functions including filing paperwork, delivering mail, bookkeeping and computer service daily including map updates. Assembly and do computer update for assignments to overhead and underground crews.
  • Dispatched customer outages and customer work orders request to provide excellent customer service to callers in a timely manner.
  • Apart of traveling teams to cover hurricanes, extreme high wind damages, electrical outages outside the state of SC.

Cashier

J.B. White/Dillard Department Store
  • Greeted customers entering the store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions accurately.
  • We have built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, and refunds, and resolved transaction issues.
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
  • Stocked, tagged, and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved efficiency, and organized checkout area for optimal workflow.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Reduced processing errors by meticulously following transaction procedures.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Arts - Business And Marketing

Greenville Technical College
Greenville, SC
05.1983

Skills

  • Guest Relations
  • Strong teamwork
  • Crowd control techniques
  • Security Monitoring
  • Punctual and Dependable
  • Customer Support
  • Customer Service
  • Guest Services
  • Active Listening
  • Ticket Collection
  • Strong Work EthicTicket verification
  • Crowd Control

Additional Information

Part of a church safety ministry: monitoring the entry, safety & exit of members.

Timeline

Event Staff

Bon Secours Wellness Arena
09.1998 - 03.2020

Work Management Specialist

Duke Energy
02.1972 - 04.2016

Cashier

J.B. White/Dillard Department Store

Associate of Arts - Business And Marketing

Greenville Technical College
Leslie Cook