Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leslie Cortes

Lancaster,CA

Summary

Dynamic sales associate with proven expertise at Walmart, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and teamwork. Skilled in cash handling and stocking, consistently fostering a welcoming environment that encourages repeat business. Reliable and goal-oriented, dedicated to achieving store objectives.

Overview

11
11
years of professional experience

Work History

Sales Associate

Walmart
08.2022 - 11.2022
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sale Associate

Bath and Body
10.2021 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Waitress Trainer

Farmer Boys Restaurant
03.2012 - 02.2020
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.

Education

High School

Quartz Hill High School
Quartzhill Ca
06.2015

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Cash register operation
  • Stocking and receiving
  • Money handling
  • Cash handling
  • Store opening and closing
  • Complex Problem-solving

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Sales Associate

Walmart
08.2022 - 11.2022

Sale Associate

Bath and Body
10.2021 - 07.2022

Waitress Trainer

Farmer Boys Restaurant
03.2012 - 02.2020

High School

Quartz Hill High School

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