Leslie Cote
Issaquah,Washington
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Extensive experience in the financial planning and retail industry. Motivated to maintain customer satisfaction and contribute to company success. Highly organized while additionally possessing strong communication, problem-solving, and multi-tasking skills.
Overview
5
5
years of professional experience
Work History
Retail Sales Lead
Fabletics
08.2023 - Current
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and providing product recommendations.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales strategies.
- Increased sales by implementing effective merchandising techniques and maintaining visually appealing displays.
- Streamlined inventory management with diligent tracking, timely ordering, and accurate recordkeeping.
- Collaborated with store management to develop promotional events, attracting new customers and boosting overall sales.
- Established rapport with customers, fostering a welcoming environment that encouraged repeat business.
- Assisted in hiring process, interviewing potential candidates and identifying top performers for sales team.
- Resolved customer complaints professionally, working to find satisfactory solutions that protected both client interests and company policies.
- Evaluated employee performance regularly, providing recognition for achievements and coaching for areas of improvement.
- Increased Fabletics Membership signups and sales by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
Retail Sales Lead
Seattle Kraken Team Store
09.2021 - 01.2024
- Folded and arranged merchandise in attractive displays to drive sales.
- Greeted customers and helped with product questions, selections and purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Issued receipts and processed refunds, credits or exchanges.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Client Services Coordinator
BDA
01.2022 - 01.2023
- Cultivated long-lasting client and vendor relationships
based on trust and solid understanding of business needs. - Responded to clients and suppliers through calls and
emails to answer questions about products and services. - Resolved concerns with products to help with retention and drive sales.
- Entered client information into customized computer
system with Salesforce software to document and organize client records. - Sourced and ideated promotional products to ensure client satisfaction.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
- Developed strong communication skills and support to account manager.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Drove operational improvements which resulted in savings and improved profit margins.
- Created documents and paperwork management for sales proposals, correspondence and management reports.
- Updated projects and orders to meet deadlines.
- Negotiated pricing to maximize profits.
- Worked alongside sales operations, production, garment services, accounting, and warehouse to ensure timely delivery of orders.
- Developed multi-tasking skills and adapted to changes occurring within sales operations.
- Exemplified outstanding knowledge and use of Microsoft Office.
- Displayed exceptional editing and proofreading skills.
- Produced presentations/decks and quotes to organize and support business needs.
On-Call Branch Office Administrator
Edward Jones
06.2019 - 10.2021
- Supported Edward Jones with proactive correspondence management, document coordination and customer relations.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, record-keeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Produced financial and operational reports to assist management with business strategy.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Resolved various issues impacting sales management and business operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Identified partnership opportunities and established favorable business connections.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Resident Assistant
Central Washington University Housing
03.2019 - 03.2020
- Implemented and enforced university housing policies.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Counseled peers on career, academic, and personal concerns.
- Responded to room transfers, incident reports, and maintenance requests.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Education
Bachelor of Arts - English Language And Literature
Central Washington University
Ellensburg, WA06.2021
High School Diploma -
Issaquah High School
Issaquah, WA06.2017
Skills
- Customer Service
- Building Customer Relationships and Loyalty
- Computer Proficiency and Microsoft Office
- Complex Problem Solving and Multi-Tasking
- Team Building and Motivational Leadership
- Documentation and Recordkeeping
- Sales Strategy Development
- Account Management
- Organization and Time Management
- Corporate Communications
- Editing and Proofreading
- Sourcing and Ideation
- Product Differentiation and Negotiating
- Discretion and Confidentiality
Timeline
Retail Sales Lead
Fabletics
08.2023 - Current
Client Services Coordinator
BDA
01.2022 - 01.2023
Retail Sales Lead
Seattle Kraken Team Store
09.2021 - 01.2024
On-Call Branch Office Administrator
Edward Jones
06.2019 - 10.2021
Resident Assistant
Central Washington University Housing
03.2019 - 03.2020
Bachelor of Arts - English Language And Literature
Central Washington University
High School Diploma -
Issaquah High School
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