Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
Generic

Leslie Couch

Amarillo,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Quality Analyst Team Lead Correspondence Analyst

AIG / WNL / VALIC/ Accenture
Amarillo, USA
10.2010 - 12.2024
  • Quality analyst
  • Created various trainings and procedures,
  • Assisted other departments as requested doing audits or trainings
  • Research
  • Update and maintain computer records
  • Write correspondence
  • Work in multiple data basis
  • Team Lead and interim manager
  • Identify consistencies and submit ideas to streamline processes
  • Conduct webinar training
  • Run reports on a daily and monthly basis
  • Troubleshoot and be available for team members
  • Work on projects as directed by management
  • Developed new method to improve documentation of accounts

Education

AAAS - Administrative Assistant

Frank Phillips College
Borger, TX

Skills

  • Leadership
  • Quality assurance
  • Data management
  • Microsoft Office Suite Proficiency
  • Analytical and critical thinking
  • Flexible and adaptable
  • Organization and time management
  • Teamwork and collaboration
  • Training & Development
  • Customer service

References

Provided upon request

Awards

  • Best Individual Contributor
  • 2016
  • 2021
  • Multiple monthly recognitions
  • New Leadership Series Award

Timeline

Quality Analyst Team Lead Correspondence Analyst

AIG / WNL / VALIC/ Accenture
10.2010 - 12.2024

AAAS - Administrative Assistant

Frank Phillips College

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Leslie Couch