Leslie Couch

Amarillo,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

years of professional experience

Work History

Quality Analyst Team Lead Correspondence Analyst

AIG / WNL / VALIC/ Accenture

Amarillo, USA

10.2010 - 12.2024

Quality analyst
Created various trainings and procedures,
Assisted other departments as requested doing audits or trainings
Research
Update and maintain computer records
Write correspondence
Work in multiple data basis
Team Lead and interim manager
Identify consistencies and submit ideas to streamline processes
Conduct webinar training
Run reports on a daily and monthly basis
Troubleshoot and be available for team members
Work on projects as directed by management
Developed new method to improve documentation of accounts

Education

AAAS - Administrative Assistant

Frank Phillips College

Borger, TX

Skills

Leadership
Quality assurance
Data management
Microsoft Office Suite Proficiency
Analytical and critical thinking

Flexible and adaptable
Organization and time management
Teamwork and collaboration
Training & Development
Customer service

References

Provided upon request

Awards

Best Individual Contributor
2016
2021
Multiple monthly recognitions
New Leadership Series Award

Timeline

Quality Analyst Team Lead Correspondence Analyst

AIG / WNL / VALIC/ Accenture

10.2010 - 12.2024

AAAS - Administrative Assistant

Frank Phillips College

Leslie Couch

Summary

Overview

Work History

Quality Analyst Team Lead Correspondence Analyst

Education

AAAS - Administrative Assistant

Skills

References

Awards

Timeline

Quality Analyst Team Lead Correspondence Analyst

AAAS - Administrative Assistant

Similar Profiles

Mary Laura TrentadueMary Laura Trentadue

Debra BartholmeDebra Bartholme

Ganesh Kumar ShanmugamGanesh Kumar Shanmugam