Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
AssistantManager
Leslie Courtney

Leslie Courtney

Monroe,LA

Summary

Reliable employee seeking wfh position. Offering excellent communication I’m A Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Alorica
10.2021 - 03.2022
  • Answered inbound and/or outbound calls from clients and resolved customer complaints
  • Responded to claim inquiries while managing client records
  • Maintained and updated customer information as necessary
  • Resolved and de-escalated any customer service issues
  • Responded to requests for assistance and/or processing of credit card authorizations
  • Provided feedback reports on call issues related to downtime and/or training issues
  • Upsold to customers as necessary

Call Center Customer Service Representative

TSD Global
02.2021 - 10.2021
  • Assisted 100+ customers per day and provided successful solutions
  • Maintained strong company product and service
  • Inbound/outbound calls

Overnight Stocker

Walmart
10.2018 - 02.2021
  • Unloaded inventory trucks
  • Stocked shelves
  • Processed freight
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Stocked shelves to match planogram images and instructions.

Sales Associate

Burlington
09.2014 - 09.2016
  • Proactively acknowledged, greeted, and assisted customers in the store in an exemplary and timely service
  • Merchandised, stocked, and replenished the selling floor constantly
  • Organized and cleaned store during downtime
  • Managed cash, checks, and credit card transactions
  • Addressed loss prevention issues immediately
  • Helped to build and maintained internal and external customer satisfaction
  • Assisted supervisors whenever I was asked to do so
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.

Recovery Associate

JCPenney
10.2011 - 07.2014
  • Placed overstock in risers and stockrooms and returned loose hangers to rolling racks.
  • Removed damaged and broken items from customer view.
  • Stocked merchandise following planogram to maintain sales floor merchandising standards.
  • Replenished sales floor stock to meet customer demand.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.

Education

High School Diploma -

Carroll High School
05.2012

Skills

  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Customer Account Management
  • Call Documentation
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Call Transfers
  • Customer Service and Assistance
  • Inbound and Outbound Calling
  • Information Inputting
  • Inquiry Requests
  • Answering Customer Questions
  • Call Volume and Quality Metrics
  • Directing Calls
  • Establishing and Maintaining Customer Relationships
  • Answering Emails
  • Livechat Messaging

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Alorica
10.2021 - 03.2022

Call Center Customer Service Representative

TSD Global
02.2021 - 10.2021

Overnight Stocker

Walmart
10.2018 - 02.2021

Sales Associate

Burlington
09.2014 - 09.2016

Recovery Associate

JCPenney
10.2011 - 07.2014

High School Diploma -

Carroll High School

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Leslie Courtney