Leslie Covarrubias
Fontana,California
Summary
Eight years of customer service/call center customer service experience. Excellent knowledge of modern office practices and procedures; correct spelling, punctuation and grammatical usage. Excellent computer and data entry skills. Sound knowledge of basic business arithmetic; techniques and methods of using standard word processing, spreadsheet, database and other office software and equipment. Ability to work independently. Ability to understand and carry out written and oral instructions, perform detailed clerical work and maintain attention to detail despite frequent interruptions. Immense ability to establish and maintain effective working relationships with those contacted in the course of the work. Very effective communication skills (both written and spoken).
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GLS Freight/ Mountain Valley Express
07.2018 - 11.2024
- Answered and average of 40+ calls per day addressing customer inquiries, tracking shipments, scheduling pick ups and deliveries
- Politely assisted shippers/consignees in person and via telephone
- Problem solved complex customer problems by researching and resolving issues completely and timely
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Answered emails
- Bill coding
- Check in/out drivers
- Closed out trailers
- AS400
- Accodex
- Billing and Payment issues
- Benefit and Eligibility information
- Liaised frequently with customers via phone or email to provide updates on order status or address any concerns they may have had.
- Supported dispatch team in resolving issues promptly, minimizing delays and disruptions in service delivery.
Customer Service Representative
SaveMax Insurance
01.2017 - 06.2017
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Answered an average of 30+ calls per day by addressing customer inquiries, solving problems and providing new product information
- Earned management trust by serving as key holder, responsibly opening and closing store
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Set up and explained new membership contracts
- Provided an elevated customer experience to generate a loyal clientèle
- Politely assisted customers in person and via telephone
- Greeted customers entering the office to ascertain what each customer wanted or needed
- Problem solved complex customer problems by researching and resolving issues completely and timely
Customer Service Representative
ProDrive Insurance
03.2014 - 12.2016
- Answered an average of 30+ calls per day by addressing customer inquiries solving problems and providing new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Politely assisted customers in person and via telephone
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Built long-term customer relationships and advised customers on purchases and promotions
Education
American Career College
Skills
- Positive and friendly
- Motivated team player
- Goal oriented
- Excellent work ethic
- Quick learner
- Meticulous attention to detail
Certification
American Career College
Personal Information
Hobbies: Cycling, Camping, Running
Timeline
Customer Service Representative
GLS Freight/ Mountain Valley Express
07.2018 - 11.2024
Customer Service Representative
SaveMax Insurance
01.2017 - 06.2017
Customer Service Representative
ProDrive Insurance
03.2014 - 12.2016
American Career College
American Career College
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