Leslie Craig
Panama City Beach,FL
Summary
Results-driven sales associate with proven expertise in customer service, time management, and relationship building. Enhanced customer experiences and consistently achieved sales targets through effective collaboration and problem-solving.
Overview
4
4
years of professional experience
Work History
Sales Associate/Office Manager
Allsouth Appliance
01.2023 - 02.2025
- Assisted customers in selecting appliances by providing product knowledge and addressing inquiries.
- Processed sales transactions accurately using POS systems to ensure efficient checkout experiences.
- Maintained organized merchandise displays to enhance customer engagement and drive sales initiatives.
- Collaborated with team members to achieve daily sales goals and improve store performance metrics.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business relationships.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
Office Manager
Interior Logic Group
09.2021 - 01.2023
- Managed daily office operations to ensure efficiency and productivity.
- Coordinated schedules, meetings, and events for executive team members.
- Developed and implemented office procedures to enhance workflow efficiency.
- Maintained office supplies inventory and managed vendor relationships effectively.
Flooring Sales Specialists
Lowe's Home Improvement Center
02.2021 - 06.2022
- Assisted customers in selecting flooring options based on design preferences and functional needs.
- Conducted product demonstrations to showcase flooring features and benefits effectively.
- Provided expert advice on installation techniques, ensuring customer satisfaction with chosen products.
- Collaborated with team members to maintain organized displays, enhancing the shopping experience.
- Analyzed sales trends to identify popular products and adjust inventory accordingly.
- Developed promotional strategies to boost flooring sales during seasonal events and campaigns.
- Implemented streamlined processes for order management, reducing turnaround times for customer orders.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
Education
Bachelor of Science - Marketing & Communications
Kennesaw State University
Kennesaw, GA04-1993
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Outside Sales for Abbott Labs & Pfizer Pharmaceuticals
Timeline
Sales Associate/Office Manager
Allsouth Appliance
01.2023 - 02.2025
Office Manager
Interior Logic Group
09.2021 - 01.2023
Flooring Sales Specialists
Lowe's Home Improvement Center
02.2021 - 06.2022
Bachelor of Science - Marketing & Communications
Kennesaw State University