Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Crowe

Baton Rouge,LA

Summary

With a proven track record at Regions Bank, I excel in customer relations and technical troubleshooting, enhancing customer satisfaction and loyalty. My goal-oriented approach and critical thinking skills have consistently resolved complex issues, demonstrating reliability and attention to detail. Skilled in banking knowledge and data entry, I am committed to delivering exceptional service and support.

Overview

9
9
years of professional experience

Work History

Messaging Representative

Regions Bank
08.2023 - Current
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Enhanced company reputation by providing exceptional customer service and support.

Financial Crimes Customer Service Representative

Regions Bank
10.2022 - 08.2023
  • Responded to customer requests for Zelle Assistance, services, disputes, and general information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Educated customers about Zelle, payment processing and support policies and procedures.

Electronic Banking Specialist

Regions Bank
04.2022 - 10.2022
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional service.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.

Registration Clerk

Riverside Medical Center
02.2020 - 04.2022
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Explained form wording to patients to help each understand information required.
  • Operated standard office software applications to compile data and prepare information and correspondence.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
  • Tracked patient registrations daily, identifying trends and making recommendations for improvements to the registration process.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities.
  • Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
  • Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.
  • Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.

Shift Leader

Walgreens
04.2018 - 08.2019
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Cashier

Walgreens
09.2015 - 04.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Stocked, tagged and displayed merchandise as required.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

No Degree - Cyber Security Data Management And Policy

University Maryland Global Campus
04.2026

High School Diploma -

Fontainebleau High School
Mandeville, LA
04.2014

Skills

  • Customer Support
  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency
  • Technical Troubleshooting
  • Banking knowledge
  • Telephone and email etiquette
  • Verbal and written communication
  • Problem-Solving
  • Attention to Detail
  • Reliability
  • Critical Thinking

Timeline

Messaging Representative

Regions Bank
08.2023 - Current

Financial Crimes Customer Service Representative

Regions Bank
10.2022 - 08.2023

Electronic Banking Specialist

Regions Bank
04.2022 - 10.2022

Registration Clerk

Riverside Medical Center
02.2020 - 04.2022

Shift Leader

Walgreens
04.2018 - 08.2019

Cashier

Walgreens
09.2015 - 04.2018

No Degree - Cyber Security Data Management And Policy

University Maryland Global Campus

High School Diploma -

Fontainebleau High School

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Leslie Crowe