Leslie Cruz
Edinburg,TX
Summary
Experienced Bilingual Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Top Dental
05.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the dentist.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Assistant Manager
Guardian Insurance
08.2018 - 04.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Upsold additional products and services after identifying customer needs and requirements.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
Customer Service Representative
TTEC
06.2017 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Sales Associate
American Eagle Outfitters
06.2016 - 07.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Work Study
Wiley College
08.2014 - 05.2016
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Complied with departmental protocols and procedures.
- Fielded phone calls, took messages and directed callers to appropriate personnel.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Contributed to the development of an innovative work study orientation program aimed at improving overall satisfaction and retention rates.
Education
Bachelor of Science - Health Care Management
The College of Health Care Professions
Houston, TX05.2023
Associate of Science - Healthcare Management
The College of Health Care Professions
Houston, TX05.2022
Skills
- Financial Management and Reporting
- Human Resources
- Strategic Planning
- Project Management
- Business Administration
- Customer Relations
- Data Entry
- Operations Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Top Dental
05.2019 - Current
Assistant Manager
Guardian Insurance
08.2018 - 04.2019
Customer Service Representative
TTEC
06.2017 - 08.2018
Sales Associate
American Eagle Outfitters
06.2016 - 07.2018
Work Study
Wiley College
08.2014 - 05.2016
Bachelor of Science - Health Care Management
The College of Health Care Professions
Associate of Science - Healthcare Management
The College of Health Care Professions
Similar Profiles
Juliana VillatoroJuliana Villatoro
Dental Assistant at Top DentalDental Assistant at Top Dental
Brenna PiperBrenna Piper
Dental Hygienist at Line Street DentalDental Hygienist at Line Street Dental
Marethia LovanMarethia Lovan
Business Assistant at Top Choice DentalBusiness Assistant at Top Choice Dental