Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Leslie Danielle Penney

Ashdown

Summary

Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Manager / Driver and Transport Manager

D&K Four States Transport & Hauling
08.2021 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing customer inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with shop management to address repairs or improvements efficiently.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Office Assistant / Driver Safety Manager

Alternative Fuel Placement
07.2020 - 08.2021
  • Duties and Related Skills:
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Collaborated with management to develop company-wide safety policies, procedures, and guidelines.
  • Conducted thorough accident investigations to identify root causes and prevent future occurrences.
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Outside Sales Representative

Artex Truck Center
03.2019 - 07.2020
  • Built and maintained good customer relations with all new and repeat customers throughout Arkansas, Oklahoma and Texas. Scheduled meetings for my supervisor and I to have with potential new customers. Conducted daily calls and face-to-face meetings with customers. Maintained records of all sales leads and customer accounts. Sold the company’s products and services within my given territory. Monitored the company’s industry competitors, new products and market conditions to understand all customer’s specific needs. Made daily parts orders as well as conducted a search for specific parts each customer needed. Delivered daily orders within my given territory. Practiced vehicle safety. Responsible for routine maintenance on assigned company vehicles. Conducted inventory of parts warehouse.

Warehouse and Scheduling Clerk

Tri-State Iron and Metal Company
12.2017 - 03.2019
  • Staged merchandise and pallets on shelves for work order distribution. Responsible for keeping warehouse inventory stocked and balanced at all times. Maintained records of all activities and processes pertaining to the warehouse. Contacted distributors to reorder all materials and tools needed to complete daily tasks. Performed facility maintenance. Filled requisitions, work orders, requests for materials, tools and other stock items. Identified damage, loss and surplus of goods and materials in the warehouse. Weighed pin protectors and hammers and compiled them into a data sheet to balance for weekly shredder operations. Received trucks and unloaded merchandise using proper forklift protocol. Composed the weekly production schedule as well as scheduled routine shutdowns.

Patient Access Representative

Christus St. Michael Health Systems
08.2016 - 09.2017
  • Pre-Registration on patient accounts by verifying patient’s records are up to date and accurate. Maintaining confidential documents and information. Registration for patients admitted as an Inpatient or into the Emergency Room. Conducted audits for patient files for completeness, irregularities and errors. Registration for patients scheduled for Outpatient testing. Review of medical records for completeness, assemble records into standard order, and filed records in designated areas according to applicable numeric filing systems. Collected payments from patients, applied payment and adjustments to patient accounts in the computer system, and reconciled daily cash reports. Customer Service by managing difficult or emotional customer situations and responding promptly to customer needs. Retrieve Physician orders through Order Management. Pre-registration by telephone communication for all outpatient services. Running verification checks on insurance eligibility and benefits.

Medical Assistant

Express Personnel – Pleasant Grove Family Medical Clinic
01.2016 - 03.2016
  • Ran Medical Assessments on patients. Operated Centrifuge and Urocheck Urine Analyzer Machine. Collected specimens using venipuncture. Updated patient medical charts. Conducted the disposal of biohazard containers. Stocked medical equipment and supplies as need in patient rooms and physician work areas. Filed patient medical charts. Inventoried medical supplies. Practiced patient confidentiality. Ran Electrocardiograms and Cardiac Stress testing on patients.

Billing / Data Entry Clerk

Southern Refrigerated Transportation
12.2013 - 12.2015
  • Operated Transportation Management Software (TMW) and Application Systems 400 (AS400). Scheduled inbound and outbound loads, improved inbound and outbound delivery times by 30%. Prepared source data for computer entry by compiling and sorting information; establishing entry priorities. Reviewed, verified, and processed travel vouchers for company drivers. Resolved discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. Tested customer and account system changes and upgrades by inputting new data reviewing output. Secured information by performing database backups. Maintained customer confidence and protected operations by keeping information confidential.

Shipping Coordinator

Express Personnel – Cooper Tire and Rubber Company
01.2013 - 12.2013
  • Over-seeing packaging and transfer of loads. Communicated with the loading crew and receiving businesses. Planned transport routes for Shipments. Filed and paid vouchers when check printed during bill cycle. Keyed vouchers into PC. Inventoried and audited warehouse skews. Cleaned and wrapped tires to be sent to corporate showcase. Created skews for forklift drivers and directed them to the correct location. Completed request for tracking information and return request. Assisted in loading tires for shipments. Check shipping labels and locked freight trailers down at time of depart. Conducted inventory of supplies. Supplied forklift drivers with equipment needed. Opened and closed all customer accounts. Applied payments and adjustments to accounts. Signed off on driver in and out times.

Legal Assistant

Rochelle, Lee and Lusk Law Office
02.2012 - 01.2013
  • Kept cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; inputting information into file database and case management software; confirming case status with attorney. Kept clients informed by maintaining contact; communicating case progress. Maintained case costs by verifying outstanding balances with attorney, clients, and providers. Enhanced trial proceedings by organizing evidence; preparing exhibits; scheduling witnesses; ensuring witnesses were ready when needed. Supported case preparation by preparing case summaries and materials for mediation conferences; preparing pleadings; monitoring and obtaining discovery responses; organizing materials for case review.

Education

Some College -

UAMS – AHEC Texarkana

Skills

  • Client support
  • Office management
  • Strong organizational abilities
  • Office administration
  • Billing
  • Scheduling and calendar management

Certification

  • Phlebotomy
  • Career Readiness Certification
  • Forklift License

Additional Information

  • Able to type 40+ WPM
  • Business management

Timeline

Office Manager / Driver and Transport Manager

D&K Four States Transport & Hauling
08.2021 - Current

Office Assistant / Driver Safety Manager

Alternative Fuel Placement
07.2020 - 08.2021

Outside Sales Representative

Artex Truck Center
03.2019 - 07.2020

Warehouse and Scheduling Clerk

Tri-State Iron and Metal Company
12.2017 - 03.2019

Patient Access Representative

Christus St. Michael Health Systems
08.2016 - 09.2017

Medical Assistant

Express Personnel – Pleasant Grove Family Medical Clinic
01.2016 - 03.2016

Billing / Data Entry Clerk

Southern Refrigerated Transportation
12.2013 - 12.2015

Shipping Coordinator

Express Personnel – Cooper Tire and Rubber Company
01.2013 - 12.2013

Legal Assistant

Rochelle, Lee and Lusk Law Office
02.2012 - 01.2013

Some College -

UAMS – AHEC Texarkana

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