Leslie D`Cruz
Las Vegas
Overview
25
25
years of professional experience
Work History
Call Center Supervisor/Travel Industry
Viking Cruises
Woodland Hills, CA
10.2007 - 03.2022
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Manager of Purchasing
Health Net
Woodland Hills, CA
01.1997 - 03.2004
- Drove innovation within the procurement function by identifying new technologies and processes that enhanced efficiency and effectiveness.
- Negotiated favorable contract terms with suppliers, ensuring timely delivery and quality products.
- Led strategic sourcing initiatives that resulted in long-term partnerships with high-performance suppliers.
- Developed purchasing strategies for cost reduction, resulting in significant savings for the company.
- Managed a team of buyers, fostering professional growth and development through continuous training initiatives.
- Conducted thorough vendor assessments to select reliable partners that aligned with company values and objectives.
Education
High School Diploma -
Canoga High School
Canoga Park, CANo Degree -
Cal State University
Northridge, CANo Degree -
Pierce College
Woodland Hills, CASkills
- Call monitoring
- Quality assurance
- Staff motivation
- Customer service focus
- Employee motivation
Timeline
Call Center Supervisor/Travel Industry
Viking Cruises
10.2007 - 03.2022
Manager of Purchasing
Health Net
01.1997 - 03.2004
High School Diploma -
Canoga High School
No Degree -
Cal State University
No Degree -
Pierce College