Overview
Work History
Education
Skills
Timeline
Generic

Leslie D`Cruz

Las Vegas

Overview

25
25
years of professional experience

Work History

Call Center Supervisor/Travel Industry

Viking Cruises
10.2007 - 03.2022
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.

Manager of Purchasing

Health Net
01.1997 - 03.2004
  • Drove innovation within the procurement function by identifying new technologies and processes that enhanced efficiency and effectiveness.
  • Negotiated favorable contract terms with suppliers, ensuring timely delivery and quality products.
  • Led strategic sourcing initiatives that resulted in long-term partnerships with high-performance suppliers.
  • Developed purchasing strategies for cost reduction, resulting in significant savings for the company.
  • Managed a team of buyers, fostering professional growth and development through continuous training initiatives.
  • Conducted thorough vendor assessments to select reliable partners that aligned with company values and objectives.

Education

High School Diploma -

Canoga High School
Canoga Park, CA

No Degree -

Cal State University
Northridge, CA

No Degree -

Pierce College
Woodland Hills, CA

Skills

  • Call monitoring
  • Quality assurance
  • Staff motivation
  • Customer service focus
  • Employee motivation

Timeline

Call Center Supervisor/Travel Industry

Viking Cruises
10.2007 - 03.2022

Manager of Purchasing

Health Net
01.1997 - 03.2004

High School Diploma -

Canoga High School

No Degree -

Cal State University

No Degree -

Pierce College

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Leslie D`Cruz