Leslie De Fermin
Richmond,CA
Summary
Detailed Sales Representative well-known for turning problem accounts into long-term customers. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating. Focused on offering superior support and bringing my skills in leadership functions such as training and mentoring new associates. Open to always learn new roles and bring in the same energy and excitement to everything.
Overview
4
4
years of professional experience
Work History
Sales Consultant
IAB Consulting
Oakland, California
12.2024 - 04.2025
- Worked with fellow sales team members to achieve group targets.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Established long-term relationships with key contacts.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Listened to customers to understand needs and refer to optimal services.
- Recruited, hired and trained new hires to optimize profitability.
- Negotiated deals and handled complaints or objections.
Sortation Associate
Amazon
Richmond, California
09.2021 - 01.2024
- Met demanding performance targets by working efficiently and backing up fulfillment team members.
- Sorted packages into delivery routes by factors such as size, weight and destination.
- Communicated effectively with supervisors regarding progress updates on assigned tasks.
- Monitored package flow throughout the facility and made adjustments as necessary.
- Offered support and advice to newer personnel to improve performance.
Education
High School Diploma -
Gateway To College
Richmond, California07-2021
Skills
- Customer relationship management
- Upselling techniques
- Employee training
- Performance evaluation
- Team collaboration
- Negotiation skills
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Relationship building
- Product knowledge
- Leadership
- Public speaking
- Active listening
- Professionalism
- Creativity
- Account management
- Quick learner
Languages
Spanish
Full Professional
Timeline
Sales Consultant
IAB Consulting
12.2024 - 04.2025
Sortation Associate
Amazon
09.2021 - 01.2024
High School Diploma -
Gateway To College