Leslie Dennis
Bloomington,Illinois
Summary
Hardworking Medical Office Assistant brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 11 years of relevant work experience to the team.
Overview
24
24
years of professional experience
Work History
Certified Medical Assistant
OSF Medical Group
Bloomington , IL
2010.11 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Completed patient referrals to other medical specialists.
- Defined medical and administrative best practices in policies and procedures.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development and patient relations.
- Implemented EMR for digitizing and organizing over 10 medical record requests weekly
Customer Service Representative
Multiband
Bloomington , IL
2004.04 - 2009.06
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Call Center Representative
Health Alliance
Champaign , Illinois
2001.01 - 2002.09
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed over 50 customer calls per day.
Restaurant Team Member/Trainer
Carlos O'Kelly's
Champaign , IL
1995.05 - 2000.12
- Greeted guests pleasantly and answered menu questions.
- Recorded orders by answering customer questions and entering requests in system.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Trained new employees by demonstrating tasks and coaching during daily activities
- Increased sales significantly by upselling higher-end products to customers
Education
High School Diploma -
Macon High School
Macon, IL05.1993
Skills
- Teamwork and Collaboration
- Standards Compliance
- Current Medical Assistant Certification
- Calendar and Appointment Management
- Medical Records Verification
- Patient Health Information Access
- Documentation Review
- Organization and Time Management
- HIPAA Compliance
- Patient Relations
- EMR Software
Timeline
Certified Medical Assistant
OSF Medical Group
2010.11 - Current
Customer Service Representative
Multiband
2004.04 - 2009.06
Call Center Representative
Health Alliance
2001.01 - 2002.09
Restaurant Team Member/Trainer
Carlos O'Kelly's
1995.05 - 2000.12
High School Diploma -
Macon High School
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