Leslie De Santos
Bay Point
Summary
Dynamic and customer-focused professional with extensive experience at Taqueria Los Gallos, excelling in delivering exceptional service and managing POS transactions. Bilingual in Spanish, I effectively communicate with diverse clientele while maintaining a clean and organized environment. Proven ability to anticipate customer needs and enhance the dining experience.
Overview
3
3
years of professional experience
Work History
Cashier/Table Busser
Taqueria Los Gallos
Concord
05.2025 - Current
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Managed incoming calls during busy shifts.
- Greeted guests upon arrival and provided them with menus.
- Processed payments from customers using a POS system.
- Provided excellent customer service by anticipating customer needs.
- Packed orders for DoorDash, Uber Eats, GrubHub, etc.
Host
Black Bear Diner
06.2022 - 04.2025
- Provide friendly, prompt, individualized service that creates a dining experience so positive that all guests will want to return.
- Highly focused on customer service, efficiency, organization, and the guest experience.
- Greet guests warmly and promptly upon arrival.
- Seat guests efficiently and courteously, considering guest preferences, and balancing server workloads.
- Manage waitlists accurately and communicate estimated wait times to guests.
- Answer the phones, and take reservations.
- Assist with to-go orders, including order taking and payment processing.
- Maintain a clean and organized front-of-house area, including the entrance, lobby, and restrooms.
- Assist servers with tasks as needed, such as bussing tables, refilling water, and providing extra silverware.
- Follow all company policies and procedures.
- Maintain a professional and positive attitude at all times.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Externship
Strand Chiropractic
Pleasant Hill
02.2025 - 03.2025
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Taking patients' vitals when needed, and recording them into their chart for the physician.
- EMS application on the patients where the physician wants it applied.
Education
Medical Assisting Program -
Carrington College
Skills
- Customer service
- Verbal communication
- Math skills
- POS system
- Money Handling
- Safety
- Organization
- Bilingual (Spanish)
- BLS certification
Personal Information
Title: MEDICAL ASSISTANT STUDENT
Timeline
Cashier/Table Busser
Taqueria Los Gallos
05.2025 - Current
Externship
Strand Chiropractic
02.2025 - 03.2025
Host
Black Bear Diner
06.2022 - 04.2025
Medical Assisting Program -
Carrington College
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