Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Leslie Diaz

Asheboro,NC

Summary

Customer-focused professional with extensive experience in delivering exceptional service across various industries. Demonstrated ability to establish strong relationships with clients and colleagues, enhancing customer loyalty and satisfaction. Highly adaptable problem-solver with meticulous attention to detail and a dedication to excellence. Committed to leveraging communication and interpersonal skills to foster collaboration and drive organizational success.

Overview

1
1
Certification

Work History

Assistant Manager

Valvoline
  • Supported daily operations to ensure efficient service delivery aligned with company standards.
  • Supervised and trained team members, fostering a high-performance work environment.
  • Engaged with customers to address inquiries and enhance overall satisfaction.
  • Assisted in executing sales initiatives and promotions to meet sales targets and manage inventory.
  • Ensured compliance with safety protocols, maintaining a safe working environment for employees and customers.
  • Managed administrative tasks including scheduling, reporting, and cash transactions.
  • Resolved operational challenges and customer issues effectively.
  • Assisted in performance evaluations, providing constructive feedback for employee development.

Crew Member

Biscuitville
  • Provided exceptional customer service by taking orders and ensuring a positive dining experience.
  • Assisted in food preparation and cooking, adhering to quality and safety standards.
  • Maintained cleanliness and organization of dining area and kitchen to ensure a welcoming environment.
  • Supported team members in daily tasks, fostering collaboration and efficiency.
  • Operated cash registers and handled transactions accurately.
  • Followed health and safety protocols to ensure compliance with regulations.
  • Participated in training and development activities to enhance skills and knowledge of menu items.

Shift Lead

Bojangles'
  • Delivered outstanding customer service by efficiently taking orders and addressing customer inquiries.
  • Assisted in food preparation, cooking, and assembling menu items while adhering to quality and safety standards.
  • Maintained clean and organized dining area and kitchen to enhance customer experience.
  • Collaborated with team members to ensure smooth operation during peak times.
  • Operated cash registers, accurately processing transactions and handling cash.
  • Followed health and safety regulations to maintain compliance and ensure food safety.
  • Engaged in training programs to improve product knowledge and customer service skills.

Education

Associate of Science -

Randolph Community College
Asheboro, NC

Biology

Appalachian State University
Boone, Nc
12.2026

Skills

  • Team collaboration
  • Customer service
  • Sales support
  • Operational efficiency
  • Training and development
  • Inventory management
  • Cash handling
  • Food safety compliance
  • Problem resolution
  • Performance evaluation

Certification

North Carolina Vehicle State Inspection License

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Manager

Valvoline

Crew Member

Biscuitville

Shift Lead

Bojangles'

Associate of Science -

Randolph Community College

Biology

Appalachian State University

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