Leslie DiCarlo
Lakeville,MA
Summary
Results-driven professional with proven expertise in customer service and team leadership. Skilled in problem-solving and fostering positive relationships. Committed to enhancing customer satisfaction and mentoring junior staff to optimize performance.
Overview
17
17
years of professional experience
Work History
The Cooperative Bank of Cape Cod
Operations Mgr
Dennis, MA
10.2020 - 09.2024
Retail Store Manager
Francesca's Boutique
Mashpee, MA
08.2014 - 10.2019
- Fostered positive customer relationships, resolving complaints promptly to enhance brand loyalty.
- Coordinated with corporate teams on marketing initiatives, aligning local promotions with national campaigns for maximum impact.
- Mentored junior staff members, promoting a collaborative work environment and encouraging professional development opportunities.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Retail Store Manager
Hallmark, Corp
Plymouth, MA
06.2007 - 07.2013
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Developed and implemented training programs for staff, enhancing team productivity and service quality.
- Managed inventory levels, reducing stock discrepancies through effective monitoring and replenishment strategies.
- Analyzed sales data to identify trends, informing promotional strategies and improving overall sales performance.
- Oversaw merchandising strategies, optimizing product displays to increase visibility and drive sales growth.
Education
High School Diploma -
Apponequet High School
Lakeville, MASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
The Cooperative Bank of Cape Cod
Operations Mgr
10.2020 - 09.2024
Retail Store Manager
Francesca's Boutique
08.2014 - 10.2019
Retail Store Manager
Hallmark, Corp
06.2007 - 07.2013
High School Diploma -
Apponequet High School