Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LESLIE D. LOWE

Joaquin,USA

Summary

Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline scheduling processes. Knowledge of healthcare systems and compliance standards.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Forefront Dermatology
10.2023 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Answered high volumes of incoming calls, scheduled appointments and assist patients with all their concerns and needs
  • Verified patient insurance eligibility and entered patient information into system

Pharmacy Technician

Walmart Pharmacy
02.2021 - 05.2022
  • Filled and dispensed prescriptions quickly and thoroughly
  • Calculated medication doses and prepared labels
  • Completed patient profiles and verified insurance and personal information
  • Worked with physicians and psychiatrists to have verification on prescriptions
  • Interacted with customers and assisted them in their customer service needs
  • Answered a high volume of phone calls and assisted customers with their medication needs
  • Recorded and organized patient information in order to collaborate on care with other pharmacists
  • Communicated insurance information with customers in order to ensure the correct co-payment
  • Contacted customers to discuss medication management and any questions they may have had
  • Assisted in register duties when needed

Personal Banker/New Accounts Specialist

American State Bank
02.2017 - 01.2021
  • Responsible for the opening accounts assisting customers with questions and complaints, troubleshoot the customer issues with several baking products and services (online banking, debit cards, etc. ), and maintained the customer files.
  • Provided support and direction regarding new account processes, policies, and timeframes.
  • Assisted the customers in accessing safety deposit boxes following bank policy.
  • Placed holds on accounts for uncollected funds and followed required financial regulations and bank policies.
  • Used the branch capture system to image transaction items processed for the day.
  • Processed sale of various bank instruments such as money orders and cashier checks.
  • Assisted the customers in reconciling their checkbooks and advise of account balances.
  • Attended the annual training regarding procedures to follow if bank robbery occurs.
  • Assisted the customers in account details and understanding with checkbook balancing.
  • Worked on daily maintenance on accounts such as checking, savings, health savings, CDS, and loans.
  • In charge of all mail going in and out of the branch including returned mail which was logged and maintenance filed in accounts.
  • Received checks and cash for deposit, verified amounts, and endorsements, entered all necessary information in data processing system, issued receipts, cashed checks and paid out money upon verification standards and balanced in an accurate and complete manner

CSR/ Agent Assistant

Shelby County Farm Bureau
04.2016 - 02.2017
  • Establish, organize, and maintain files and records
  • Receive and respond to correspondence (some of which may be confidential); proofread, revise, and edit other materials for accuracy, thoroughness, and appropriateness
  • Accept, screen, and route telephone calls. Resolve routine and non-routine administrative problems and answer inquiries. Greet and direct visitors, as appropriate, concerning activities and operations of department/division
  • Arrange meetings and conferences, schedule interviews and appointments and perform other duties related to maintaining one or more individual schedules; coordinate travel arrangements
  • Sort, screen, and distribute incoming and outgoing mail; prepares photocopies and facsimiles, and operates a variety of office equipment. May order and maintain supplies
  • Ability to apply basic administrative skills to perform standardized duties (e.g., to create memos, reports, spreadsheets, exhibits for presentations, etc.)
  • Use proper grammar, spelling, and punctuation when reviewing and/or editing documents for accuracy and completeness
  • Maintain confidential information

Client Specialist/ Sales Team Leader

Landers Chrysler Dodge Jeep
09.2012 - 11.2013
  • Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
  • Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
  • Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
  • Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
  • Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
  • Provides sales management information by completing reports.
  • Updates job knowledge by participating in educational opportunities; reading professional publications.
  • Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Accomplishments Established good working relationships with customers/clients.

Education

High School -

Stanley/Logansport High School
Logansport, LA
01.2002

Training Certificate -

Caring Heart Training Center
Nacogdoches, TX
01.2020

Skills

  • Microsoft Applications
  • Attention to detail
  • Accuracy
  • Inventory management
  • Math skills
  • Stress management
  • Medical Terminology
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Appointment scheduling
  • Healthcare systems navigation
  • Strong empathy
  • Problem-solving

Certification

  • Notary Public for the State of Texas, 01/01/17
  • CNA Training Certificate, 01/01/20
  • PTCB, 01/01/22
  • CPhT, 01/01/22

Timeline

Patient Access Representative

Forefront Dermatology
10.2023 - Current

Pharmacy Technician

Walmart Pharmacy
02.2021 - 05.2022

Personal Banker/New Accounts Specialist

American State Bank
02.2017 - 01.2021

CSR/ Agent Assistant

Shelby County Farm Bureau
04.2016 - 02.2017

Client Specialist/ Sales Team Leader

Landers Chrysler Dodge Jeep
09.2012 - 11.2013

Training Certificate -

Caring Heart Training Center

High School -

Stanley/Logansport High School

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LESLIE D. LOWE