Leslie Dombalis
VP, Loan Originations Document Support
Raleigh,NC
Summary
Servant leader with a proven track record at North Carolina State Employees Credit Union, excelling in staff development, community building and relationship management. Spearheaded initiatives that enhanced operational efficiency and staff performance, achieving significant improvements in service delivery. Passionate about mentorship and fostering team collaboration, demonstrating a unique blend of strategic vision and interpersonal skills.
Overview
23
23
years of professional experience
Work History
Vice President
North Carolina State Employees Credit Union
01.2020 - Current
- Grew department from two to 25 over the course of 10 months, creating all SOPs, training materials, resources and materials from scratch.
- Reduce bottlenecks through training materials and coaching employees on practices, procedures and performance strategies.
- Apply performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforce and optimize internal policies to maintain responsiveness to demands.
- Devise processes to boost long-term business success and increase output levels.
- Communicated with managers of other departments to maintain transparency.
- Develop and deliver financial education initiatives to provide members of the community with the tools needed to be financially successful.
- Motivate a team of remote associates to consistently deliver effective advising behaviors through coaching and recognition.
- Drive employee development by creating learning and engagement opportunities to meet staff where they are and help them get where they wish to go.
Loan Imaging Specialist
North Carolina State Employees Credit Union
01.2018 - 01.2020
- Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
- Gathered, reviewed and input scanning reports each day using Excel software.
- Worked with internal team members to remedy issues with preemptive solutions.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Completed transmittal logs and stored in files for specified durations.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Managed file archival and information retrievals.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Converted documents from one application to another.
- Utilized MultiScan and ScandAllPro to scan and clean up project documents.
- Created and implemented new process to reduce cycle time in approving design plans and engineering change requests.
- Promoted efficient document processing by maintaining orderly and clean control room.
Event Coordinator
The Mecca Restaurant
01.2011 - 07.2017
- Managed administrative logistics of events planning, event booking and event promotions.
- Selected and ordered décor and event materials.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Organized, coordinated and deployed dining events while focusing on delivering superior customer service.
Banking Center Manager
Bank Of America
11.2006 - 12.2008
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Increased new bank relationships within local community through execution of quarterly promotions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Store Manager
ANN
10.2004 - 11.2005
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Sent to struggling stores to improve employee engagement, deepen sales knowledge, and drive sales.
Store Manager
Bath & Body Works
11.2001 - 03.2004
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed new store location from ground up by hiring and training efficient team.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor Of Arts - Public Relations, Advertising, And Applied Communication
Stephens College
Columbia, MOSkills
Staff Management
Staff Development
Relationship building and management
Recruiting and Hiring
Curriculum Development
Presentations
Customer and employee rapport
Relationship building
Public speaking
Timeline
Vice President
North Carolina State Employees Credit Union
01.2020 - Current
Loan Imaging Specialist
North Carolina State Employees Credit Union
01.2018 - 01.2020
Event Coordinator
The Mecca Restaurant
01.2011 - 07.2017
Banking Center Manager
Bank Of America
11.2006 - 12.2008
Store Manager
ANN
10.2004 - 11.2005
Store Manager
Bath & Body Works
11.2001 - 03.2004
Bachelor Of Arts - Public Relations, Advertising, And Applied Communication
Stephens College