Leslie Dominguez

Work History

Shift Lead/Barista

Bottega Louie

West Hollywood, CA

04.2021 - Current

Prepared and served coffee, espresso drinks, blended coffees and teas.
Greeted guests with pleasant smile and superior customer service.
Supported highest standards of conduct and service to support company reputation.
Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Trained new employees in operational procedures and modeled duties for front and back house positions.
Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Delegated work to staff, setting priorities and goals.
Cleaned and sanitized kitchen equipment, utensils and work stations.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Prepared workstations with ingredients and tools to increase efficiency.
Observed food safety and sanitation protocols to reduce germ spread.

Barista

Target Starbucks

Hollywood, CA

01.2021 - 06.2021

Prepared and served coffee, espresso drinks, blended coffees and teas.
Arranged merchandise and built eye-catching displays to increase sales.
Checked temperatures of freezers, refrigerators and heating equipment.
Gave samples of popular coffee and tea blends to create sales opportunities.
Established and adjusted ordering parameters to manage inventory.
Implemented recycling and compost programs to reduce trash waste and improve green footprint.
Trained new employees in operational procedures and modeled duties for front and back house positions.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Monitored temperatures of prepared food and cold-storage areas.

Supervisor

Ghirardelli/ Disney Studio Store

Hollywood, CA

08.2018 - 03.2020

Monitored employee productivity to provide constructive feedback and coaching.
Complied with company policies, objectives and communication goals.
Coordinated employee schedules according to shift changes and availability.
Provided ongoing training to address staff needs.
Established and enforced clear goals to keep employees working collaboratively.
Responded to customer questions regarding products, prices and availability.
Resolved customer complaints and adjusted policies to meet changing needs.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Maintained positive working relationship with fellow staff and management.
Reviewed completed work to verify consistency, quality and conformance.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Identified needs of customers promptly and efficiently.
Evaluated needs of departments and delegated tasks to optimize overall production.
Oversaw quality control to identify inconsistencies and malfunctions.
Analyzed key performance indicators to identify effective strategies.
Implemented strategies to take advantage of new opportunities.
Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
Set up advertising signs on shelves and counters to attract customers and promote sales.
Managed inventory by performing physical counts, identifying variances and reconciling records.

Waitress

Panini Kabob Grill

Glendale, CA

12.2016 - 07.2018

Greeted customers, answered questions and recommended specials to increase profits.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Presented food and beverages to guests at tables.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Stocked service areas with supplies during slow periods.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Cashier

LA Kitchen

Los Angeles, CA

06.2014 - 01.2017

Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Delivered high level of customer service to patrons using active listening and engagement skills.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Trained new team members in cash register operation, stock procedures and customer services.
Used suggestive selling techniques to promote add-on sales.
Directed trash removal and sanitation procedures to keep register area organized.

Summary

Overview

Work History

Shift Lead/Barista

Barista

Supervisor

Waitress

Cashier

Education

Cosmetology

Skills

Languages

Work Availability

Timeline

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