Leslie Doody
Madison,AL
Summary
Dynamic leader with a proven track record, excelling in project and program management, and strategic planning. Demonstrated success in enhancing stakeholder engagement and fostering strong client relationships. Skilled in MS Office and adept at public speaking, consistently driving process improvements and team development. Achieved significant learning engagement increases and led high-performing teams through critical transitions.
Client-focused professional with successful 20+ year career in Facilities Management sector. Dedicated to providing an exceptional client experience delivery.
Overview
20
20
years of professional experience
Work History
Workplace Experience Program Manager
CBRE (Booz Allen Hamilton Account)
01.2022 - Current
- Managed multiple minor projects (<$50k) ensuring a strong, positive client experience is achieved.
- Managed day-to-day operational aspects of project(s) from beginning to end including completion of project document and invoice reconciliation.
- Projects include Move Add Change (MAC), office decoms, and various trades.
- Enhanced project visibility with regular status updates leading to increased stakeholder engagement.
- Partnered with stakeholders, clients and vendors to discuss scope, budget, implementation and close-out of projects.
- Established strong relationships with key stakeholders and vendors ensuring support for program initiatives.
- Championed best practices in project management, fostering a culture of continuous improvement and learning.
- Developed process documents for key areas to support client and staff needs.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Learning and Development Account Manager
CBRE (Booz Allen Hamilton Account)
06.2017 - Current
- Increased Employee Engagement scores (Learning and Professional Development) on account by tailoring learning opportunities while promoting awareness of learning resources.
- Partnered with managers to assist with development plans for staff.
- Promote CBRE learning opportunities such as IFM Academy, HOST and LearnLive training, along with other training opportunities available to staff.
- Developed curriculum, maintain and facilitate multiple programs to include: Account Onboarding, Account Offboarding, New Manager training, Certification, Culture of Learning and Workplace Experience Certification.
- Maintain Account Learning and Development Engage page and Sharepoint site focused on professional development opportunities.
- Developed curriculum and resources for Conference Center Services team on account.
- Conceptualized, established and oversaw Southeast FM Liaison Program for client locations supported virtually.
- Established and served as the Vendor Liaison Program manager for account. This increased FM staff skills while enhancing the relationship with vendors to benefit our clients.
- Created weekly reports showcasing training status of required platform training and high visibility training.
- Created and facilitated Customer Service Week focused on equipping our team with resources, tips and useful training.
Senior Facilities Manager
CBRE (Booz Allen Hamilton Account)
10.2016 - 01.2022
- Managed multi-site facilities operations while coordinating activities across locations for exceptional client delivery.
- Cultivated strong client and vendor relationships.
- Provided operational oversight of ~500k rental square feet of property encompassing 21 office and 5 executive suites to including managing reception, access control, distribution, vendor management, conference support, office management, incident management plans, office openings, expansions and decoms.
- Direct manager and oversaw performance and professional development for 21 staff members.
- Responsible to ensuring KPI's for team were met.
- Conducted regular facility audits to identify areas for improvement and develop action plans accordingly.
- Coordinated employee onboarding for operational and support staff.
- Increased staff morale by addressing workplace concerns promptly and implementing measures to improve overall working conditions.
- Partnered with Project Management and stakeholders to manage capital projects, ensuring timely completion within allocated budgets.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Facilities Manager
CBRE (Booz Allen Hamilton Account)
10.2013 - 01.2016
- Provided operational oversight of ~175k rentable square feet of property encompassing 8 offices and 5 executive suites to include managing reception, distribution, vendors, conference support, office management, incident management plans, office projects.
- Direct manager for 4 staff members; responsible for performance management and career development.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Coordinated events setup and teardown effectively, ensuring minimal disruption to regular facility operations.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Reviewed and oversaw construction and renovation projects.
- Held classes to teach staff facility procedures.
- Led Greening team to achieve 10 offices as Step 1 Green Certification and one office achieve Step 2 Greening Certification in a one year span.
- Responded to building emergencies and managed repairs.
- Responsible for establishing, implementing and managing emergency preparedness policies, procedures, disaster recovery and standard operating procedures.
Facilities Office Services Regional Manager
Booz Allen Hamilton
05.2005 - 10.2013
- Provided operational oversight of ~175k rentable square feet encompassing 12 offices and 5 executive suites.
- Direct manager responsible for overseeing performance and professional development for 9 staff.
- Successfully managed and tracked an annual budget of +$2M including monthly reports to senior executive leadership.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Managed client and vendor relationships to ensure highest KPI targets are achieved.
- Responsible for establishing, implementing and managing emergency preparedness policies, procedures, disaster recovery and operating procedures.
- Assist with decision making process of policies, procedures and service contracts with senior executive leadership.
- Communications Lead for Shared Core Services Sense of Community.
- Co-Chairperson of Shared Core Services Customer Service Working Group.
Education
Individualized Degree Program - Human Resources Management
Athens State University
Athens, AL12-2027
Associate of Science - General Studies
Calhoun Community College
08-2022
Short-Term Certification - General Studies With Distinction
Calhoun Community College
Tanner, AL08-2022
Skills
- Problem-solving
- Project and Program Management and Leadership
- Strategic Planning
- Performance Management and Leadership
- MS Office Applications
- Policy, Procedure and Process Improvement
- Training and Development
- Operations and Facilities Management
Timeline
Workplace Experience Program Manager
CBRE (Booz Allen Hamilton Account)
01.2022 - Current
Learning and Development Account Manager
CBRE (Booz Allen Hamilton Account)
06.2017 - Current
Senior Facilities Manager
CBRE (Booz Allen Hamilton Account)
10.2016 - 01.2022
Facilities Manager
CBRE (Booz Allen Hamilton Account)
10.2013 - 01.2016
Facilities Office Services Regional Manager
Booz Allen Hamilton
05.2005 - 10.2013
Individualized Degree Program - Human Resources Management
Athens State University
Associate of Science - General Studies
Calhoun Community College
Short-Term Certification - General Studies With Distinction
Calhoun Community College
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