Leslie Dovbish

• Respond to inbound requests for proposal for private parties, fundraisers, and corporate events and convert them into booked events by selling the value of the proposal and the experience within the venue.
• Maintain a high level of communication with clients via phone and email to coordinate event details, requests and to ensure and maximize overall client satisfaction.
• Develop and manage key accounts, new business and ongoing customer relationships to ensure that monthly and quarterly goals are met or exceeded.
• Effectively communicate all information necessary to the venue to successfully execute the client's needs.
• Prepared pricing agreements and contracts and processed deposits, payments and managed documents for client.
• Implemented effective time management strategies, maximizing daily call volume and productivity.

• Built connections and rapport with clients while educating on services offered, ex: Botox, Filler, Laser Hair Removal, CoolSculpting, CoolTone, Ultherapy, etc. via phone and web based communication.
• Excelled in a performance and metric based environment, exceeding the daily goal set of 150 outbound calls, 75 text messages and 350 e-mails per day to new and existing clients as well as fielding inbound calls.
• Acquired new leads through Omni Channel and ensuring they are contacted within 5-10 minutes.
• Ensured all Quality Assurance Standards are met on each call.
• Utilized Salesforce to effectively manage new and potential clients as well as follow up on existing clients and older inquiries.
• Exceed monthly target goals of "Scheduled Consultations", "Shows", and "Buys."
• Recognized for leadership and a desire to develop others and appointed a Team Captain.

• Streamlined shrink management program and trained newly hired Loss Prevention Officers.
• Set, enforced and optimized internal policy and procedure to achieve regulatory compliance.
• Enhanced training and auditing processes for departments to increase overall functionality.
• Performed continuous security walks around store to monitor and secure employee and customer activity.

• Successfully lowered shrinkage and risk category for thelargest Sephora on the West Coast; going from "Medium Risk" at 3.56% to "Low Risk" at 3.11%.
• Analyzed POS data to ensure employee compliance with policy and procedure and investigate suspicious activity.
• Analyzed weekly reporting to identify theft trends as well as possible areas of high shrink.
• Upheld strict security and safety procedures to protect business from financial loss due to theft or careless mismanagement.
• Interviewed employees and suspects and drafted reports to assist Law Enforcement.
• Developed and trained sales floor team to identify possible shoplift behaviors as well as suspicious internal activity.

• Exceeded department sales goals by upselling based on client's past purchases and preferences.
• Demonstrated extensive knowledge for department product by answering customer questions regarding sizing, accessories and how to properly care for merchandise.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Responsible for maintaining upkeep and organization for a portion of backstock.
• Prepared merchandise for sales floor by pricing or tagging and maintaining an organized, presentable sales floor to drive continuous sales.
• Tracked stock using company inventory management software.

• Set and managed schedules to give proper coverage to required areas and meet customer service demand.
• Reviewed performance data to monitor and measure employee productivity and goal progress.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Coach and lead by example to teach effective sales techniques.
• Adhere to exceptional customer service standards and hold the team to the same expectation.

• Conducted internal and external investigations to identify and protect the store from merchandise theft, cash theft and other forms of shrink to ensure the lowest profit loss possible.
• Analyzed reporting to identify both internal and external suspicious purchase activity, ex: credit card fraud, gift card fraud, no proof of purchase returns, etc.
• Interviewed employees and suspects and drafted reports to assist law enforcement.
• Maintained safety and security of the building; on call for alarms 24/7, key holder.
• Assisted in emergency situations, ensuring employee and customer safety.
• Trained and developed Loss Prevention Officers and Loss Prevention Service Ambassadors.