Leslie Doyle
Summary
Experienced business and systems analyst with 25 years of IT experience with emphasis in various areas of Information Technology. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Systems Analyst
Resource Management Concepts, Inc.
09.2023 - 05.2024
- Supported the Asset Management and Configuration Management team
- Responded to trouble tickets in the Service Manager system that are assigned to Asset Management
- This included maintaining the inventory and ensuring a valid custodian is assigned to all RDT&E equipment
- Work with the Property Management Office to request asset tags and assign custodians for new equipment
- Responsible for receiving equipment and getting all RDT&E assets into the ERP system
- Responsible for excessing old and unused equipment
- Monitor and maintain BelManage application to show status of all RDTE equipment.
- Conducted meetings with junior staff members to discuss program specifications and process models.
- Trained junior personnel in Configuration Management and Asset Management during onboarding and through remedial education.
- Improved end-user satisfaction through consistent delivery of high-quality technical support and training.
- Mentored junior analysts, fostering a supportive learning environment that enabled professional growth within the team.
- Developed comprehensive user documentation, enabling efficient knowledge transfer between team members and clients.
- Provided client support on system operation and troubleshooting.
- Established specifications and coordinated production with software programmers.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
Senior Systems Analyst
General Dynamics Information Technology
08.2017 - 09.2023
- Support the Asset Management and Configuration Management team
- Respond to trouble tickets in the Service Manager system that are assigned to Asset Management
- This includes maintaining the inventory and ensuring a valid custodian is assigned to all RDT&E equipment
- Check multiple databases for assigned assets when an employee leaves NSWC Crane
- Work with the Property Management Office to request asset tags and assign custodians for new equipment
- Responsible for receiving equipment and getting all RDT&E assets into the ERP system
- Responsible for excessing old and unused equipment
- Monitor and maintain BelManage application to show status of all RDTE equipment.
Data Analyst Support/Configuration Management Admin
CSRA
05.2016 - 08.2017
- Provided analytical and documentary support of Information Technology (IT) assets and systems
- Input data into relational databases for existing IT asset tracking programs and systems
- Perform Configuration Management (CM) support by tracking changes to information system and subsystems, establish and maintain CM records, perform audits and analyze audit results, perform life cycle support and create and maintain documentation of CM processes and work instructions
- Generate reports of IT assets to assist in response to data calls and for budgeting requirements
- Utilize Microsoft Office Software, specifically Microsoft Excel and Access.
Research Analyst
STIMULUS Engineering, Inc.
02.2012 - 05.2016
- Served as a research analyst integrating data from multiple government and commercial systems that resulted in increased efficiency, effectiveness, accountability, accuracy and standardization of workflow and decision-making
- Created and maintained a Microsoft Access database to promote those efforts
- Coordinated data collection and analysis in response to data calls from the customer and management
- Reviewed, analyzed and evaluated data in order to make it available for managers as they make decisions concerning the contract
- Generated required monthly reports for courses offered, held, and cancelled
- Conferred with project personnel to provide technical advice and identify existing or potential problem areas and recommended necessary corrective action
- Collected, processed, analyzed, and published course survey information to determine the effectiveness of each course and the vendor selected to teach that course
- Applied formal process for impartially evaluating and selecting vendors for course offerings under the Workforce Development contract
- Certified Navy ERP Instructor for the Project Structures module of Navy ERP
- Maintained a CAC badge and access to multiple government systems, including ERP.
Financial Systems Analyst
Raydar and Associates, Inc.
02.2010 - 02.2012
- Granted system administrator rights to multiple financial systems, including Industrial Logistics Supply Management Information System (ILSMIS) and Defense Information Financial Management System (DIFMS), in order to respond to data calls from Comptroller Division managers and employees, as well as financial decision makers across NSWC Crane
- Analyzed data requests to consistently provide accurate information using Structure Query Language (SQL)
- Assisted with various year-end processing and reporting
- Provided extensive support when transitioning Crane financial data from existing systems to Navy ERP
- This required months of planning, executing, analyzing, testing, and producing spreadsheets and reports to numerous outlets for data verification
- Responded to suggested database updates that were identified by data owners to improve the efficiency of administrative support of NSWC Crane financial systems
- Determined, developed, implemented, maintained, and evaluated financial data with respect to reimbursable dollars that could be carried out of the current fiscal year into the new fiscal year
- Published that information to SharePoint weekly for all department financial decision makers
- Received four weeks of intensive training to become a certified Navy ERP instructor for Project Manager and Project Business Financial Manager roles within the Project Structures module of ERP
- Assisted with surge training of Project Managers, Task Leads, Project Analysts, and Financial Analysts, training approximately 400 employees in less than six months
- Continued as a Navy ERP instructor through the sustainment period
- Maintained a CAC badge and access to multiple government systems.
- Developed custom financial reports to support management decisionmaking.
- Supported finance team members with ad-hoc analysis requests, enabling data-driven business decisions.
- Implemented automated reconciliation processes, significantly reducing time spent on monthly close activities.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining high-quality deliverables.
- Contributed to the development of annual budgets through detailed analysis of historical trends and departmental needs.
- Participated in cross-departmental meetings to ensure accurate reporting of key financial metrics.
- Provided training and support to end-users, improving overall system utilization and user satisfaction.
Business Systems Analyst
Science Applications International Corporation (SAIC)
03.2005 - 02.2010
- Provided timely and accurate support to standard system users located at nine different Navy installations for the Invoice Certification Module (ICM) and the Corporate Asset System (CAS) module of ILSMIS
- This included extracting complex data from business systems, walking users through detailed processes, and trouble-shooting errors
- Analyzed requirements and provided software change requests to developers for ICM and CAS
- Served as primary analyst for the new Local Delivery module, which would allow users to track incoming and outgoing shipments across the base
- Quality tested Oracle forms, Adobe Acrobat reports, scripts, and documentation for ICM and CAS
- Created views, reports, and training for the Ad-Hoc Query Tool in ILSMIS
- Documented all changes with each monthly release of ILSMIS, including pictures and step-by-step instructions
- Produced monthly metrics for ICM, showing the cost savings of electronically paying vendors as opposed to generating manual checks.
Senior Support Technician
Computer Sciences Corporation
03.2004 - 03.2005
- Provided timely and accurate support to standard system users located at seven different Navy installations for the Invoice Certification Module (ICM) of ILSMIS
- This included extracting complex data from business systems, walking users through detailed processes, and trouble-shooting errors
- Analyzed requirements and provided software change requests to developers for ICM
- Quality tested Oracle forms, Adobe Acrobat reports, scripts, and documentation for ICM
- Produced monthly metrics for ICM, showing the cost savings of electronically paying vendors as opposed to generating manual checks.
Application System Support
Dyncorp International
08.2002 - 03.2004
- Maintained a Microsoft Access database of Navy-Marine Corps Internet orders and installations
- This was the initial roll-out of NMCI seats at NSWC Crane, including what applications were required for each individual seat
- Provided status updates to managers at Crane upon request
- Received training on Business Objects and created a Universe for the ILSMIS database, allowing users to generate Ad-Hoc reports on ILSMIS data
- Worked with a team generating the first cube-based data models for areas of data including Personnel, Financial, and Purchasing.
Education
Bachelor of Science - Computer Information Systems
Regis University
Denver, CO05.1999
Associate of Applied Science - Computer Information Systems
Community College of The Air Force
05.1994
Skills
- Microsoft Office, including MS-Access and Edge
- Structure Query Language (SQL)
- Microsoft Visual Basic
- SAP/Navy ERP Project Structures Module
- Oracle 9i
- Microsoft SQL Server
- Service Manager
- BelManage
- Functional specifications
- Software development life cycle
- System Testing
- Database Design
- Systems Analysis
- Requirements Gathering
- End-user support
- Application support
- Resource Management
- Business Intelligence
- Attention to Detail
- Active Listening
- Effective Communication
- Time management abilities
- Continuous Improvement
- Written Communication
Certification
Security + Certification
Veteransstatus
USAF, Honorable Discharge, 12/1995, 10 point veteran’s preference
Activeclearance
SECRET
Countryofcitizenship
United States of America
Timeline
Senior Systems Analyst
Resource Management Concepts, Inc.
09.2023 - 05.2024
Senior Systems Analyst
General Dynamics Information Technology
08.2017 - 09.2023
Data Analyst Support/Configuration Management Admin
CSRA
05.2016 - 08.2017
Research Analyst
STIMULUS Engineering, Inc.
02.2012 - 05.2016
Financial Systems Analyst
Raydar and Associates, Inc.
02.2010 - 02.2012
Business Systems Analyst
Science Applications International Corporation (SAIC)
03.2005 - 02.2010
Senior Support Technician
Computer Sciences Corporation
03.2004 - 03.2005
Application System Support
Dyncorp International
08.2002 - 03.2004
Bachelor of Science - Computer Information Systems
Regis University
Associate of Applied Science - Computer Information Systems
Community College of The Air Force
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