Summary
Overview
Work History
Skills
Timeline
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Leslie Eguia

Highland,CA

Summary

Dynamic professional with extensive experience in client relations and customer service at Yaamava Resort & Casino. Proven ability to manage reservations and enhance guest experiences through effective communication and attention to detail. Adept at fostering a welcoming environment and ensuring operational efficiency in fast-paced settings.

Overview

2
2
years of professional experience

Work History

Hostess

Yaamava Resort & Casino – The Pines Modern Steakhouse
08.2023 - Current
  • Company Overview: 4-star Forbes-rated restaurant
  • Greet and seat guests in a timely and friendly manner, ensuring a welcoming first impression for all visitors at a 4-star Forbes-rated restaurant
  • Manage reservation system, effectively balancing the needs of walk-ins and reservations, ensuring minimal wait times for guests
  • Maintain a clean and organized front of house, including waiting areas and menus, to create a pleasant environment
  • Provide excellent customer service by responding to guest inquiries and resolving minor issues or complaints promptly and professionally
  • Collaborate with servers, bartenders, and kitchen staff to ensure smooth operations during peak hours
  • Assist with special events and private dining reservations, coordinating guest needs and accommodating requests to enhance the dining experience
  • 4-star Forbes-rated restaurant

Beauty Advisor Assistant

Sephora
[City], [State]
  • Assisted customers with product selection, offering personalized beauty and skincare recommendations based on individual needs
  • Supported Beauty Advisors in maintaining an organized and visually appealing store environment, ensuring products were stocked and displayed according to company standards
  • Conducted product demonstrations and educated customers on new beauty trends, driving customer satisfaction and repeat business
  • Helped manage inventory, restocking shelves and reporting low stock to ensure product availability

Food Technician

Patton State Hospital
Highland, CA
  • Assisted in the preparation and delivery of meals for patients and staff, ensuring adherence to dietary guidelines and hospital protocols
  • Monitored food storage and handling procedures to maintain safety and compliance with health and sanitation standards
  • Collaborated with kitchen staff to ensure timely meal service and accurate portioning according to patient needs
  • Maintained inventory of food supplies and reported any shortages or issues to management for prompt resolution

Front Desk Receptionist

ACH Mechanical
[City], [State]
  • Greeted and assisted visitors, clients, and staff, ensuring a professional and welcoming environment at all times
  • Managed incoming phone calls, directing inquiries to appropriate departments and scheduling appointments as needed
  • Maintained accurate records of client information, service requests, and appointments using office management software
  • Supported administrative tasks such as filing, organizing documents, and handling office correspondence to ensure smooth daily operations

Skills

  • Client relations
  • Reservation management
  • Customer service
  • Office administration
  • Effective communication
  • Attention to detail
  • Time management
  • Adaptability

Timeline

Hostess

Yaamava Resort & Casino – The Pines Modern Steakhouse
08.2023 - Current

Beauty Advisor Assistant

Sephora

Food Technician

Patton State Hospital

Front Desk Receptionist

ACH Mechanical

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Leslie Eguia