Leslie Erwin
Sheffield Lake,OH
Summary
Proven leader in the hospitality sector, adept at inventory management and customer relations, with a track record of enhancing operational efficiency at Old School Pizza & Wings. Skilled in staff training and problem-solving, consistently achieving high customer satisfaction and repeat business. Excelled in fast-paced environments, demonstrating exceptional organizational and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Old School Pizza & Wings
Rocky River, OH
10.2023 - 09.2024
- Hired to open new restaurant location and train new employees per company standards.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained records of transactions made during shift as required by law or company policy.
Seasonal Server
Erie Steak & Seafood Co.
Lorain, OH
05.2019 - 10.2023
- Provided exceptional service to high volume of daily customers.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Seasonal Shift Lead
Buffalo Wild Wings
Avon Lake, OH
09.2022 - 05.2023
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Utilized problem solving skills to resolve conflicts between customers, employees and vendors.
- Maintained positive working relationship with fellow staff and management.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Seasonal Server/Bartender
Buffalo Wild Wings
Avon Lake, OH
09.2020 - 05.2023
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Took to-go orders to streamline process for both customer and restaurant.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained records of transactions made during shift as required by law or company policy.
Shift Manager
Papa John's Pizza
Avon, OH
05.2017 - 05.2020
- Maintained organization and cleanliness of work area.
- Managed daily cash intake, input, and kept track of restaurant profits.
- Recorded and managed inventory levels; placed orders for supplies as needed.
- Resolved conflicts between employees and customers in a professional manner.
- Trained new employees to understand company policies, procedures, and job responsibilities.
Education
High School Diploma -
Brookside High School
Sheffield Lake, OH05-2014
Some College (No Degree) - Core Curriculum
Lorain County Community College
Elyria, OHSkills
- Task Prioritization
- Scheduling
- Customer Relations Management
- Inventory Management
- Problem Solving
- Budget management
- Goal Setting
- Staff Training
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Supervised team of 15 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceHealthcare benefits401k matchWork from home optionPaid time offPersonal development programsCompany CultureStock Options / Equity / Profit SharingPaid sick leaveTimeline
Server/Bartender
Old School Pizza & Wings
10.2023 - 09.2024
Seasonal Shift Lead
Buffalo Wild Wings
09.2022 - 05.2023
Seasonal Server/Bartender
Buffalo Wild Wings
09.2020 - 05.2023
Seasonal Server
Erie Steak & Seafood Co.
05.2019 - 10.2023
Shift Manager
Papa John's Pizza
05.2017 - 05.2020
High School Diploma -
Brookside High School
Some College (No Degree) - Core Curriculum
Lorain County Community College
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