Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Evans

Springfield,MA

Summary

Dynamic and results-oriented professional with a proven track record at Courtyard by Marriott, excelling in compassionate patient care and customer service. Leveraged observational skills and stress management to enhance guest experiences and operational efficiency. Demonstrates exceptional problem-solving abilities and a commitment to excellence in all tasks undertaken. Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.

Overview

11
11
years of professional experience

Work History

Personal Care Assistant

Starvos
Ludlow, MA
09.2023 - Current
  • Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
  • Followed care plan and directions to administer medications.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Prepared meals according to dietary requirements and assisted in feeding when needed.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Maintained daily living standards by assisting clients with personal hygiene needs.

Front Desk Receptionist

Courtyard by Marriott
West Springfield, MA
09.2020 - 08.2022
  • Greeted customers warmly and made them feel welcome.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Maintained a clean and organized reception area to uphold company image.
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Handled incoming and outgoing mail and packages.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.

Crew Member

Dunkin' Donuts
Springfield, MA
08.2015 - 08.2015
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Restocked kitchen supplies including food products and utensils.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Springfield Meredith

Meredith
Ludlow, MA
06.2014 - 10.2014
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.

Cashier

j and j market
Indian Orchard, MA
04.2014 - 06.2014
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Greeted customers promptly and responded to questions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Education

GED -

Federal Prison
New York, NY
08-2012

Skills

  • Care plan implementation
  • Compassionate patient care
  • Housekeeping
  • Patient awareness
  • Activities of daily living support
  • Stress management
  • Compassionate care
  • Personal errands assistance
  • Observational skills
  • Household organization
  • Loading and unloading
  • Shipment unpacking
  • Shipping and receiving
  • Safety training
  • Heavy equipment operation
  • Damage reports
  • Warehouse equipment maintenance
  • Basic mathematics
  • Verbal and written communication
  • Crew leadership
  • Problem-solving
  • Self-discipline
  • Time management
  • Hospitality service expertise
  • Heavy lifting
  • Returns processing
  • Cash handling expertise
  • Customer service
  • Money handling
  • Sales transactions
  • Spirit, wine, and beer expertise

Timeline

Personal Care Assistant

Starvos
09.2023 - Current

Front Desk Receptionist

Courtyard by Marriott
09.2020 - 08.2022

Crew Member

Dunkin' Donuts
08.2015 - 08.2015

Springfield Meredith

Meredith
06.2014 - 10.2014

Cashier

j and j market
04.2014 - 06.2014

GED -

Federal Prison

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Leslie Evans