Elizabeth Melena
Wilmington,CA
Summary
Dedicated professional with experience in administrative management, customer service, and mental health services. Conducted workshops for high school students focused on social media management and self-esteem, demonstrating a commitment to community empowerment and mental wellness. Passionate about providing exceptional client support, optimizing internal operations, and facilitating positive therapeutic outcomes. Fluent in Spanish with a strong ability to connect with diverse populations and build trusting, culturally responsive relationships.
Overview
13
13
years of professional experience
Work History
Assistant Manager of Admin & Global Digital
CCILU USA
Torrance, CA
03.2024 - Current
- Manage daily customer service operations, including email correspondence, return processing, and customer inquiries
- Coordinate with warehouse teams to ensure accurate inventory levels and timely shipments
- Maintain detailed customer service logs and address social media comments
- Assist with content creation, including brainstorming TikTok ideas and scripting Instagram live sessions
Marriage and Family Therapist Trainee
Abrazar Inc.
Midway City, CA
04.2024 - 05.2025
- Conduct intake assessments, schedule follow-up sessions, and maintain client records, including progress notes and treatment plans
- Provide therapy services to a diverse client population, ranging from ages 10 to 82, with a focus on Spanish-speaking individuals
- Collaborate with case managers to connect clients with essential resources such as housing and financial assistance
- Build strong therapeutic relationships by fostering a safe and supportive environment for clients
Appointment Clerk
R+L Carriers
Carson, CA
03.2017 - 03.2024
- Assist callers by scheduling appointments, scheduling pickups, transferring calls, composing messages, and providing logistical support
- Provide support to drivers and dispatch when additional information is needed
- Uphold company policies to ensure proper services are honored as quoted
- Utilize customer service skills to handle and resolve difficult interactions
Global Environmental Science Academy Assistant
LA Unified School District
Wilmington, CA
03.2015 - 03.2016
- Took inventory of supplies, distributed student summons, and organized group meetings
- Attended meetings with board members and discussed student progress and upcoming events
- Coordinated educational field trips and prepared necessary documentation
- Supervised up to 45 students during field trips to ensure safety and professional conduct
Support Staff
Allstate Insurance Company
Lomita, CA
10.2013 - 02.2015
- Provided customer service, resolving inquiries regarding insurance products and services
- Processed applications for policy changes, reinstatements, and cancellations
- Handled insurance payments and ensured accurate documentation of transactions
Summer Intern – Marine Facilities Division Administrative Staff
CA State Lands Commission
Long Beach, CA
07.2012 - 08.2012
- Provided office support, including word processing, filing, and compiling data
- Assisted in drafting forms and preparing documents for distribution
- Took inventory and updated the catalog of the division's reference library
Education
Master’s Degree - Clinical Psychology with an Emphasis in Marriage and Family Therapy with Latinx Communities
Pepperdine University
Malibu, CA04.2025
Bachelor’s Degree - Psychology
California State University-Dominguez Hills
Carson, CA12.2021
Skills
Clinical Skills
- Individual and family therapy
- Clinical assessments
- Treatment planning & goal setting
- Legal & ethical documentation
- Progress monitoring
- Multicultural competence
- Grief counseling
Administrative & Technical Skills
- Customer Service
- Record Keeping
- Social Media Management
- Content Creation
- EHR Familiarity
- Spanish Fluency
- Administrative Support
Languages
- English, Proficient
- Spanish, Fluent
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Marriage and Family Therapist Trainee
Abrazar Inc.
04.2024 - 05.2025
Assistant Manager of Admin & Global Digital
CCILU USA
03.2024 - Current
Appointment Clerk
R+L Carriers
03.2017 - 03.2024
Global Environmental Science Academy Assistant
LA Unified School District
03.2015 - 03.2016
Support Staff
Allstate Insurance Company
10.2013 - 02.2015
Summer Intern – Marine Facilities Division Administrative Staff
CA State Lands Commission
07.2012 - 08.2012
Master’s Degree - Clinical Psychology with an Emphasis in Marriage and Family Therapy with Latinx Communities
Pepperdine University
Bachelor’s Degree - Psychology
California State University-Dominguez Hills
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